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PPCPete
resident
Joined: 20 Feb 2005
Posts: 196
Location: Wisconsin
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 Posted: Mon Jun 29, 2020 12:14 pm Post subject: PAGEWIDE 8000 randomly looses SmartStream connection |
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Its a pagewide 8000 using smartstream that randomly looses connection to smartstream. A reboot will make it good again but its happening too often.
The printer is not dropping off the network.
Any suggestions???
Thanks, PPCpete
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PPCPete |
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Placebo
intern
Joined: 06 Dec 2012
Posts: 139
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| Posted: Mon Jun 29, 2020 3:40 pm Post subject: |
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So the 8000 drops out of smartstream and rebooting the workstation running smartstream brings it back?
Is smartatream using a dongle license or EON? |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Mon Jun 29, 2020 3:53 pm Post subject: |
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Are you running SmartStream on another work station?
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Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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PPCPete
resident
Joined: 20 Feb 2005
Posts: 196
Location: Wisconsin
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| Posted: Tue Jun 30, 2020 3:01 pm Post subject: |
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Joined: 06 Dec 2012
Posts: 133
So the 8000 drops out of smartstream and rebooting the workstation running smartstream brings it back?
Yes.
I will find out on the other 2 questions.....
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PPCPete
resident
Joined: 20 Feb 2005
Posts: 196
Location: Wisconsin
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| Posted: Thu Jul 02, 2020 3:38 pm Post subject: |
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This place has a dongle License.
There is approx. 50 clients with S.S. printing to the Pagewide.
I believe there is a License dongle on the Server and another dongle on the printer controller, (next to the Pagewide).
When this occurrs no one can print to it using SmartStream.
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PPCPete |
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Placebo
intern
Joined: 06 Dec 2012
Posts: 139
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| Posted: Thu Jul 02, 2020 5:45 pm Post subject: |
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Do you know if they have tried to re-add the printer as opposed to rebooting the workstation? If so what happens?
If it is happening to all 50 users its not likely workstation related. I have seen strange things like that happen when there is a conflict with RMS license manager. If they are using an EON for the pre-flight license it could be RMS related.
I would also look at the version they are running. There has been quite a few version updates to smartstream over the years.
Could also be the clients network having issues. Lots of options =) |
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