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arlen
resident
Joined: 30 Nov 2009
Posts: 157
Location: Salt Lake City, Utah
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 Posted: Fri Jan 24, 2020 1:16 pm Post subject: Intermittant multipage pdf scan issue |
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| Customer complains that when he scans the first sheet will travel completely through the scanner. No image comes up on the screen, and the GUI screen shows the uploading arrows moving in the upper right. While in this condition you can't navigate away or do anything else. The only way to clear it is to turn the machine off then power up again after the IPS has shut down. Over the years I've seen this, but never worried about it as shutting down the machine clears it and it doesn't seem to return anytime soon afterwards. This machine is producing the problem multiple times this past week. Any ideas? |
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awtech
medical school grad
Joined: 06 May 2008
Posts: 99
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| Posted: Fri Jan 24, 2020 4:53 pm Post subject: |
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| I think the scanner is getting too hot and basically locking up. Try taking out the air filters below the scanner and clean them with a can of air. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Mon Jan 27, 2020 12:13 pm Post subject: |
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Sounds like the scanner main board has failed. i can tell you that KIP no longer stocks the PCA. I would start looking for one if the customer plans to keep the printer. I guess to cover the bases reseat all the connections to the PCA but I've never had any luck with that.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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