KeepItPrinting.com

[tcrawford]

The error code slightly differs depending on which drawer you run it from since this is happening from all four rolls on the printer.

My issues first start with random jams flagging these errors. The error comes up (before you press the 'details' button) as a Firmware error. As an HP tech I am sure you know a firmware error means nothing. But I still flashed the firmware anyway. No help. The the details page says it is a cutter error so I replaced the cutter in drawer #2 since it was happening in the drawer. Since the issue was very random I thought it was fixed when I replaced the cutter. Then they called back saying it was still jamming. I assumed it was the 1st drawer cutter this time since by coincidence it was now jamming from the top deck. So now I have two cutters in the printer and it is still happening. So I thought maybe the last cutter I replaced was bad so I swapped the top and bottom drawer cutters, no help. I also run the cutter calibrations when i replace them too. I also was told the gear packs in the drawer can cause issues so I swapped out the front set for drawer #1 and it made no difference.

So I started digging deeper and this is where it has gone from intermittent to constant. If it gets one page out it is rare. It seems to stop in the paper loop area, sometimes it's cut the page, sometimes there is about 10-12" sticking out from the drawer into the loop area. I have swapped around and replaced a few sensors in the media path and it doesn't seem to help. I am at a complete loss now. Since I can't say what sensors are new and what have been swapped from another area I intend to replace all the ones listed below.

If this doesn't help I am completely out of ideas.

Any help would be greatly appreciated!

Thanks.

-Terry
BPI Color.
_________________
Terry Crawford
BPI Milwaukee
16 years in large format repair, mainly KIP, Image ProGraf and Designjet, PageWide, 20+ years in the industry.

[mark in vegas]

Sounds like you've done all the steps. HP support is next. Point of information, the cutter in drawer 2 is only used to trim the paper roll, isn't used during print (makes a good spare). You might want to have a drawer PCA available since it controls the cutter (or swap it with the lower drawer PCA).
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain

[tcrawford]

mark in vegas wrote:

Sounds like you've done all the steps. HP support is next. Point of information, the cutter in drawer 2 is only used to trim the paper roll, isn't used during print (makes a good spare).

I left out those details out, I have been in contact with HP, they aren't giving much help. Last conversation I had with them I sent them the diagnostic package from the printer and he said engineering would be in contact with me. I emailed him this morning and I am waiting on his reply.
_________________
Terry Crawford
BPI Milwaukee
16 years in large format repair, mainly KIP, Image ProGraf and Designjet, PageWide, 20+ years in the industry.

[Placebo]

I second the drawer PCA Mark suggested. Did you by any chance see any drawer switch errors? I find the drawer micro switches get beat down from opening and closing the drawer to the point they get super sensitive. Any slight bump or wiggle while printing triggers the drawer switch error and it jams. We have also replaced drawer PCA's for situations like you described.