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Scanner error

 
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mascan42
medical school grad


Joined: 08 Apr 2009
Posts: 52

 PostPosted: Mon Feb 13, 2017 4:37 pm    Post subject: Scanner error Reply with quote Back to top

I have a 7170K that is giving a "scanner error" message and no further details. The scanner appears to be connected since all the lights are working and the page is pre-fed, but never feeds fully. There is no error shown in the service mode. Can a scanner error only be displayed in the scanner utility? And if so, how do I get to the Windows desktop to access the diagnostics?
 
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kipjohnfree
medical school freshman


Joined: 19 Apr 2011
Posts: 21
Location: Middle East

 PostPosted: Tue Apr 18, 2017 1:52 am    Post subject: Reply with quote Back to top

i have the same problem.
did u fix it?
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