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newbe1
doctor
Joined: 20 Aug 2009
Posts: 289
Location: Boise Idaho
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 Posted: Wed Feb 01, 2017 8:51 pm Post subject: Scanner issue |
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Got a call about scanner giving line simple recalibrate, when i get there go to do a test copy scan acts like it wants to grab print you hear the motor spin for a second then stops, Get the whole story has been that way for months.
Anyways checked all connections swapped USB cable checked belt gears everything looks good leaning towards a new motor or board want to know if anyone else had this issue. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Feb 02, 2017 6:01 pm Post subject: |
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| Make sure you have the latest Firmware. I chased a Eraser Lamp Error for a couple days and a firmware update fixed it. I'm looking at all of the TB and Tips and don't really see anything pertaining to your issue but you never know. |
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newbe1
doctor
Joined: 20 Aug 2009
Posts: 289
Location: Boise Idaho
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| Posted: Mon Feb 06, 2017 4:43 pm Post subject: |
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| Thanks for the response Dlee I did check firmware was up to date ya i looked at every tech tip and bulletin to talked to kip they say its either motor or board ordering both to far to drive without having both. |
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