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SHORTROUND
resident
Joined: 23 Mar 2005
Posts: 155
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 Posted: Fri Jun 10, 2016 2:43 pm Post subject: touch screen freezes and printer shows offline |
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| touch screen feezes and they cannot print. replaced hard drive and re-loaded software. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Fri Jun 10, 2016 4:28 pm Post subject: |
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Did you look at the MB caps?
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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SHORTROUND
resident
Joined: 23 Mar 2005
Posts: 155
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| Posted: Fri Jun 10, 2016 5:16 pm Post subject: 7100 |
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| caps look fine and both fans are running. Kip tech support said to make sure enable system stanby is un-checked. I uncheck it and apply it always goes back to being checked. |
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SHORTROUND
resident
Joined: 23 Mar 2005
Posts: 155
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| Posted: Fri Jul 08, 2016 1:12 pm Post subject: ips locking up |
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| So we have replaced the ips controller but we have run into another problem. It will lock up when they send a print file but not all the time. The touch screen will lock up if the file does not print out completely. The print will have some portion of the file printed correctly on the page and the rest of the page will look kind of like a bar code down for remaining part of the print. The paper is cut at the right length. We can turn the printer off and on and it will try to print the file again, if it prints out successfully all is well, but sometimes it prints part of the image and then the "bar code" down the rest of the page and locks up again. This did not happen before the ips controller was replaced. |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Fri Jul 08, 2016 2:41 pm Post subject: |
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| Try re-seating the IF card |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Fri Jul 08, 2016 2:48 pm Post subject: |
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Have you tried connecting to the printer with your laptop. Since you've swapped out the IPS and the issue is still present it may be a network issue. At least then you'd know which side of the connector the problem is on, printer or network....IF the IF card reseat doesn't help
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Tue Jul 12, 2016 5:07 pm Post subject: |
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In the past, on a KIP3000, the customer had the History turned on and it's supposed to purge itself when the given GB is met but this particular printer did not purge and it wiould end up printing about a couple inches of the image and then bar codes all the rest of the "correct" paper length. I would clear the history and issue went away.
If customer doesn't have history turned on, check for a full HD. |
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