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KeepItPrinting.com
The "unofficial' and "unauthorized" KIP info site.
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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 Posted: Thu Aug 06, 2015 1:56 pm Post subject: Unable to install KIP WPD |
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I have about 5 different versions of the KIP WPD. I was at a non-contract customer's site. They have a 3000 running 6.5. They have only one workstation running Win7. When I click on any of the .exe to run/install a WPD, I either get a message that says "WPD is bad" or the pop-up "Do you allow this program to make changes....", if I click "YES", the window goes away but nothing happens afterwards. I even tried to right-click, run as administrator and the user says he is the admin, but no dice....
Request installed perfectly fine, so I'm not sure what's going on here. I've never had an issue installing the WPD before. It could very well be the settings on the PC but I have no clue where to look. |
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rpscdm
medical school senior
Joined: 08 Sep 2006
Posts: 31
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| Posted: Thu Aug 06, 2015 2:43 pm Post subject: |
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| Did you try to install the printer manually? |
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gjames
resident
Joined: 02 Apr 2008
Posts: 174
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| Posted: Thu Aug 06, 2015 10:21 pm Post subject: Re: Unable to install KIP WPD |
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| dlee wrote: |
I have about 5 different versions of the KIP WPD. I was at a non-contract customer's site. They have a 3000 running 6.5. They have only one workstation running Win7. When I click on any of the .exe to run/install a WPD, I either get a message that says "WPD is bad" or the pop-up "Do you allow this program to make changes....", if I click "YES", the window goes away but nothing happens afterwards. I even tried to right-click, run as administrator and the user says he is the admin, but no dice....
Request installed perfectly fine, so I'm not sure what's going on here. I've never had an issue installing the WPD before. It could very well be the settings on the PC but I have no clue where to look. |
Is their Windows 7 64-bit?
If so that could be the trouble. You will have to install at least the WPD that supports KIP 7.0 software to make it work on 64-bit.
_________________
"The bitterness of poor quality remains long after the sweetness of low price is forgotten." - Benjamin Franklin and John Ruskin |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Aug 13, 2015 5:00 pm Post subject: |
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| UPDATE: It was the customer's PC. It had it's own issues. He had his IT people update some stuff on it and then I had no problem installing the KIP WPD.... |
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