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9400 II SCREEN BLANK

 
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CLUCKAU
medical school grad


Joined: 12 Feb 2013
Posts: 85
Location: Utah
 PostPosted: Wed Aug 05, 2015 2:35 pm    Post subject: 9400 II SCREEN BLANK Reply with quote Back to top
I have a customer about an hour away that can't print on his 9400 II. His screen is blank and his PC's show it online and appear to spool and send the print but nothing happens at the printer. He has unplugged the machine for an hour and retried with no change in symptom. I have no training on that model but I'd guess the printer PC is at fault But I'm at a loss to advise on further diagnostic attempts as our OCE tech is on vacation. Any ideas?
 
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