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lead guitarist
intern
Joined: 03 Apr 2007
Posts: 123
Location: Texas
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 Posted: Mon Jul 13, 2015 2:38 pm Post subject: HP Designjet T520 error |
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Howdy,
a customer brought in a Designjet T520 with an error code of B87E022A
Now this error is on the touch screen and the screen is blue with what seems to be a logo as well. I do see a similar screen in the service book but no mention on how to clear the error other than turn off and back on the printer. Page 60 in the T520 book shows this screen, although not the correct error code.
Called Hp and they have no clue except that they want to charge me 40 bucks to see if they can diagnose. Has anyone seen this before?
John B.
_________________
If it's too LOUD get some plugs!! |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Mon Jul 13, 2015 5:36 pm Post subject: |
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If HP can't figure it out do you get your money back?
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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tjohnson
doctor
Joined: 23 Aug 2010
Posts: 508
Location: Idaho Falls, Idaho
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| Posted: Tue Jul 14, 2015 4:04 pm Post subject: |
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HP released a troubleshooting flowchart for this model if the screen is black, not blue so I'm not sure you have the problem they are talking about. Either way, it steps you through being able to determine what board may be bad and there are several possibilities.
This model appears to be a throw away model as I can't even get a service manual for it and I am an authorized HP partner.
The repairs are problably more expensive than purchasing a new printer but I would suggest you pay them their fee to walk you through those steps as I doubt you'll find any answers in these forums. |
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