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rziggy2001
dreaming of medical school
Joined: 30 Sep 2014
Posts: 5
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 Posted: Wed Oct 01, 2014 9:10 am Post subject: KIP 7900 |
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I had a controller crash on this model, after reinstalling the IPS from the disk taped to it, it only shows me tray 1. It knows tray 2 is there. The screen says kip 7900. I went through all the settings, they all seem to match. Serial # is in. All the Key codes installed.
What am I Missing? |
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tjohnson
doctor
Joined: 23 Aug 2010
Posts: 508
Location: Idaho Falls, Idaho
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| Posted: Wed Oct 01, 2014 10:48 am Post subject: |
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| I don't have any of these models to know for sure if it is similar to the older models where in service mode you can choose how many rolls the machine is. |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Wed Oct 01, 2014 10:50 am Post subject: |
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One roll is showing, or one drawer, consisting of two rolls is showing?
Within Service Mode, you can set how many rolls are available from 2 to 4. |
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rziggy2001
dreaming of medical school
Joined: 30 Sep 2014
Posts: 5
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| Posted: Wed Oct 01, 2014 3:19 pm Post subject: |
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| 1 Drawer is working, drawer 1. Second drawer doesn't show up on the screen. If you pull the second drawer out, it acts like your replacing paper in drawer 1. Have the service setting on 4 rolls. |
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rziggy2001
dreaming of medical school
Joined: 30 Sep 2014
Posts: 5
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| Posted: Thu Oct 02, 2014 10:31 am Post subject: |
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| This is how this all started. Machine wouldn't go to the IPS op screen. Tried reloading IPS from the internal backup, but it would do the same thing, saying a windows file was missing. Removed the controller and loaded the backup disk that was taped to the controller. Everything seem to work normally. When I put it back in the machine, loaded ser. # and all key codes for the machine. Machine came up normally, except it won't show drawer #2. If you pull drawer 2 it acts like you pulled drawer 1, same if you pull drawer 1. Service code was set for 4 rolls, have it set for 2 rolls right now so the customer doesn't pull the wrong drawer. The only other thing i saw was when you get out of service, the log in/out shows kip3100 admin, not sure if that's normal. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Oct 02, 2014 11:27 am Post subject: |
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It sounds like after you ran the ghost, when the configuration screen came up, the 7900 wasn't selected. You can always run the configuration again from the "diagnostic" folder.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Thu Oct 02, 2014 12:37 pm Post subject: |
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| rziggy2001 wrote: |
| Removed the controller and loaded the backup disk that was taped to the controller. Everything seem to work normally. When I put it back in the machine, loaded ser. # and all key codes for the machine. Machine came up normally, except it won't show drawer #2. The only other thing i saw was when you get out of service, the log in/out shows kip3100 admin, not sure if that's normal. |
Key points here....you did this while the controller was REMOVED from the machine. That is the issue. When you reghosted the controller OUTSIDE of the printer, the software (Unattend) started and didn't find a printer attached; it defaulted to a 3100 (this is normal).
You then put the controller back into the printer, and it started to print fine.
Well, for some reason, it didn't switch to a 7900. I am not sure why, but all you should have to do is to hit the "Factory Restore" button and you should be all set. You will have to put in your key codes and IP address again, but that is not a big deal. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Oct 02, 2014 12:42 pm Post subject: |
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<it defaulted to a 3100 (this is normal).>
Learn something new every day
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Thu Oct 02, 2014 1:01 pm Post subject: |
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| mark in vegas wrote: |
<it defaulted to a 3100 (this is normal).>
Learn something new every day |
Remember....3000/3100 was the first KIP printer with a touchscreen and an IPS. It's what it knew first. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Oct 02, 2014 2:36 pm Post subject: |
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Is this the kinder, gentler jezebel09 ??
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Thu Oct 02, 2014 2:51 pm Post subject: |
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| mark in vegas wrote: |
| Is this the kinder, gentler jezebel09 ?? |
I think the word you're looking for is hungover. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Oct 02, 2014 4:11 pm Post subject: |
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Never imbibe during the week, double up over the weekend......
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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tjohnson
doctor
Joined: 23 Aug 2010
Posts: 508
Location: Idaho Falls, Idaho
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| Posted: Thu Oct 02, 2014 5:48 pm Post subject: |
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| and my weekend starts tonight, WOOHOO!! |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Oct 02, 2014 5:49 pm Post subject: |
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Lush
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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rziggy2001
dreaming of medical school
Joined: 30 Sep 2014
Posts: 5
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| Posted: Thu Oct 02, 2014 8:21 pm Post subject: |
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| Thanks for all the help. I'll give that a try on Monday.... |
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