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Tinne73
medical school grad
Joined: 21 Feb 2014
Posts: 54
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 Posted: Thu Sep 25, 2014 12:14 pm Post subject: 5000 unnable to print ACad or pdf |
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| I have a new customer, with a 5000, that says they are unable to print PDF or Autocad, theysay it doesnt even register. I dont know what versions of software they have yet, but was wondering what some most likely causes could be. any ideas are welcome. |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Thu Sep 25, 2014 1:59 pm Post subject: |
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Well, there could be A LOT of reasons that this might happen.
1. PDFs, if printed from Request will need a key code to work properly.
2. AutoCAD - are they using the Windows driver or the AutoCAD driver?
3. Can you print a test page from the Windows Driver?
4. Can you print anything from KIP Request?
There is so much that isn't in this post, it is almost impossible to answer your question or give any guidance. |
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Tinne73
medical school grad
Joined: 21 Feb 2014
Posts: 54
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| Posted: Thu Sep 25, 2014 3:56 pm Post subject: |
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my apologies on my lack of all encompassing knowledge of this situation, kinda why I asked for some common scenarios, until I can get more info.
1 already said, I dont know the software used. including drivers.
2 new client, just putting out feelers on if anyone has encountered this, at any time
anyone else not too bothered to maybe give a few "sounds like" scenarios to me? as I said not ALOT of info on my side Yet, except I believe they could print pdfs and autocad before this started happening, so I just wanted scenarios, ideas.
if its too much trouble, please dont bother to answer. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Sep 25, 2014 4:28 pm Post subject: |
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I think you're taking the answer provided the wrong way. In order to give an answer that has a chance to succeed information is needed. If that's too much bother for you then perhaps you should look elsewhere for help. Getting pissy with other technicians trying to help isn't going to get you very far on this forum.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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Tinne73
medical school grad
Joined: 21 Feb 2014
Posts: 54
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| Posted: Thu Sep 25, 2014 5:10 pm Post subject: |
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I am quite sure I didn't take it the wrong way. and I really was not being "pissy" I was trying to clarify my wording so as to help facilitate a more productive answer.
My question was a simple theoretical. . I just wanted the same answers anyone else on here gets, or even another question would have helped.
I already knew the obvious, that I needed more information. I just thought I could brainstorm on here as I have seen others do, until I got that information. and didn't appreciate the lecture about my lack of information.That part wasn't helpful. Its not the first time someone posted here with little to no info. Maybe a simple "Could you please give us more information?" would have been a more diplomatic response. or, no response at all. I am truly sorry that my post has bothered you so and will refrain from posting again as I am clearly not suited to doing so. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Sep 25, 2014 5:25 pm Post subject: |
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| Everything jezebel09 mentioned were legit guidance questions. For your scenario, there would be so many questions on our ends to help you. What you should do is take those questions and call your new client and ask them these questions. |
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TXReproShop
doctor
Joined: 04 Apr 2005
Posts: 300
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| Posted: Thu Sep 25, 2014 5:33 pm Post subject: |
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| Could be something as simple as not connected to network or IP address not in proper range. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Sep 25, 2014 5:50 pm Post subject: |
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< I am truly sorry that my post has bothered you so and will refrain from posting again as I am clearly not suited to doing so.>
That is your loss. I don't get along with everyone on this forum but I at least give them the benefit of the doubt when it comes to their help with MY issues. Go back over this thread, I don't see anything close to criticism of you from anyone that took the time to respond: except maybe me.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Sep 25, 2014 6:06 pm Post subject: |
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| Look what you did, Mark. Scared another one away...LOL. |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Thu Sep 25, 2014 6:13 pm Post subject: |
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What did I say?
I could have asked if it was plugged in.....
I was merely trying to give some suggestions as to things to ask the customer or possibly elaborate on.
Sorry for being mean.... |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Sep 25, 2014 6:23 pm Post subject: |
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Yeah, that's what I do. Maybe he'll rethink this whole thing and join back in. Funny, two of the most knowledgeable people (excluding me) on this forum offer suggestions and look what happens. This kind of thing usually only happens to the Doc.............
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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Placebo
intern
Joined: 06 Dec 2012
Posts: 139
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| Posted: Fri Sep 26, 2014 11:11 am Post subject: |
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Take it with a grain of salt Tinne73. It is way to easy to take things out of context on forums, I know this from personal experience lol. I lashed out at Jezebel09 awhile back and felt completely justified at the time but when I went back and re-read it later I realized I had taken it out of context and then wished I never would have reacted in the first place.
It sounds to me like you are trying to assemble a list of possible causes prior to going onsite. If it were me I would follow dlee's advice and contact the customer again before going onsite to ask more questions. Troubleshooting is more often than not a process of elimination. If you want to better your chances of resolving their issue the first time then it would be diligent to eliminate as many possibilities as you can prior to going onsite.
Is the plotter new to them? If so have they even loaded a driver or Request?
Did it print PDF's before with no problem then just suddenly stopped?
If so then are the proper keycodes loaded?
If it was printing fine then just stopped then one of the first things I would check when onsite would be the motherboard to see if it has bloated capacitors.
I hope that makes sense and helps you out some.
All the best,
Jeff |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Fri Sep 26, 2014 11:42 am Post subject: |
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| Placebo wrote: |
Take it with a grain of salt Tinne73. It is way to easy to take things out of context on forums, I know this from personal experience lol. I lashed out at Jezebel09 awhile back and felt completely justified at the time but when I went back and re-read it later I realized I had taken it out of context and then wished I never would have reacted in the first place.
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I am starting to feel a little bad about my posts here.....wait, that doesn't sound right.....
I am blunt and to the point and I KNOW what I am talking about. Don't take anything to heart as Placebo says; there it nothing personal on any of these forums.
My job is to educate and make people better troubleshooters and be more professional when dealing with KIP equipment, nothing else. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Fri Sep 26, 2014 2:50 pm Post subject: |
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jezebel09 you have nothing to apologize for. Good information, in any format, is good information.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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tjohnson
doctor
Joined: 23 Aug 2010
Posts: 508
Location: Idaho Falls, Idaho
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| Posted: Mon Sep 29, 2014 4:29 pm Post subject: |
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| Reminds me of an RC forum I was on yesterday, a guy asked a question, then blew up at the people that responded telling them their answers were wrong. Minimum background questions are usually known before asking for help. There are many knowledgeable posters on this forum, they all have great answers as someone probably has faced your problem before. I read these forums in spare time to glean any information from them that I may not already know. I salute everyone on here that attempts to help others, well maybe not Mark, unless he buys me another drink! |
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