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MackD
medical school grad
Joined: 14 Aug 2007
Posts: 89
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 Posted: Wed Sep 17, 2014 4:56 pm Post subject: Canon IPF755 printing issue |
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| When I send a print the control panel says "printing" but it doesnt print it's stuck in processing the file, I also tried an internal print same issue. I have updated the firmware with no change in the problem. Has anyone experienced this before? |
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PPCPete
resident
Joined: 20 Feb 2005
Posts: 196
Location: Wisconsin
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| Posted: Mon Sep 22, 2014 10:26 am Post subject: |
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Can you run a test print in the service mode? If not probably a bad main board or carriage relay board, (which is part of the carriage assy.)
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PPCPete |
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MackD
medical school grad
Joined: 14 Aug 2007
Posts: 89
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| Posted: Mon Sep 22, 2014 10:52 am Post subject: |
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| No sir I can not do an internal test print from service mode either. |
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GRAPHICS-TECH
medical school freshman
Joined: 04 Jun 2014
Posts: 27
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| Posted: Mon Sep 22, 2014 10:55 am Post subject: |
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In service mode under function running the head contact check show that the print head it's GOOD or no good (NG)
or just try another print head |
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MackD
medical school grad
Joined: 14 Aug 2007
Posts: 89
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| Posted: Mon Sep 22, 2014 11:36 am Post subject: |
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| I tried another PH and it caused an error E161-4050, then put the old one back in and then back to my same issue. Thanks for your help!! |
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tech2tech
doctor
Joined: 04 Mar 2005
Posts: 377
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| Posted: Mon Sep 22, 2014 4:54 pm Post subject: |
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I had a similar issue where the customer sent the print and the carriage went back and forth just like it was printing but no ink came out. That was a bad trailing cable. if yours never starts trying to print but is just processing the file I would be thinking the main board is corrupt.
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"If you mess with a thing long enough, It'll break" |
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MackD
medical school grad
Joined: 14 Aug 2007
Posts: 89
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| Posted: Mon Sep 22, 2014 5:32 pm Post subject: |
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| Actually that is the same scenario as mines. |
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GRAPHICS-TECH
medical school freshman
Joined: 04 Jun 2014
Posts: 27
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| Posted: Tue Sep 23, 2014 9:56 am Post subject: |
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| E161-4050 was on user mode or in service mode ? |
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MackD
medical school grad
Joined: 14 Aug 2007
Posts: 89
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| Posted: Tue Sep 23, 2014 10:16 am Post subject: |
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In user mode.
Thanks! |
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tech2tech
doctor
Joined: 04 Mar 2005
Posts: 377
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| Posted: Tue Sep 23, 2014 10:24 am Post subject: |
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In your original post you said the display says printing. Is the carriage actually moving and paper advancing as if it is printing? If so replace the carriage and trailing cable. But if not replace the main board.
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"If you mess with a thing long enough, It'll break" |
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MackD
medical school grad
Joined: 14 Aug 2007
Posts: 89
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| Posted: Tue Sep 23, 2014 10:52 am Post subject: |
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The paper would not advance the carriage would move back and forth intermittently.
Thanks! |
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GRAPHICS-TECH
medical school freshman
Joined: 04 Jun 2014
Posts: 27
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| Posted: Tue Sep 23, 2014 12:14 pm Post subject: |
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| then print head is your problem...machine is fine turn machine ON in service mode and do a test print with the new print head |
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MackD
medical school grad
Joined: 14 Aug 2007
Posts: 89
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| Posted: Tue Sep 23, 2014 12:20 pm Post subject: |
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I tried a new printhead same issue.
Thanks |
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GRAPHICS-TECH
medical school freshman
Joined: 04 Jun 2014
Posts: 27
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| Posted: Tue Sep 23, 2014 12:38 pm Post subject: |
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| .in service mode please.....before you install the print head you need to turn machine on in service mode without print head |
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GRAPHICS-TECH
medical school freshman
Joined: 04 Jun 2014
Posts: 27
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| Posted: Tue Sep 23, 2014 12:39 pm Post subject: |
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Title :
Printer Acts Likes It Is Printing But Nothing Is Printed
Problem :
When a job is sent from the customer workstation or an internal print is sent the printer acts like its printing carriage moves but nothing is printed.
In service mode under function running the head contact check showed that the print head shows no good (NG). Replacing the main controller did not resolve the issue.
Solution :
In this case replacing the print head resolved the issue |
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