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KeepItPrinting.com
The "unofficial' and "unauthorized" KIP info site.
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CESRTech
dreaming of medical school
Joined: 16 Apr 2014
Posts: 5
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 Posted: Thu Apr 17, 2014 11:13 am Post subject: DesignJet Z6100 err 47:01 |
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Hey guys:
I have a customer with a Z6100 that has had a sporadic problem with error code 47:01, referencing the carraige motor. When I say that I've done everything, it's not much of an exaggeration. I updated firmware, then replaced motor, then replaced main board, then replaced hard drive. It's been a while, and do not remember if the Interconnect board got replaced, but it's possible. has anyone else seen this phenonmenon> |
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tech2tech
doctor
Joined: 04 Mar 2005
Posts: 377
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| Posted: Thu Apr 17, 2014 2:55 pm Post subject: |
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| System Error Code 47:01 (or in some cases 47:10 or 47:03 ) indicates that a failure or problem with the starwheel Motor has been detected. You will need to replace the Starwheel motor and be sure you have the latest Firmware installed after to avoid this issue in the future. |
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CESRTech
dreaming of medical school
Joined: 16 Apr 2014
Posts: 5
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| Posted: Thu Apr 17, 2014 5:30 pm Post subject: |
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| Thanks for the quick reply, but I believe the code was 47:10, or could be a 45:10. Being a Z6100, it does not have a starwheel assembly or starwheel motor. I do appreciate your input, however. |
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Placebo
intern
Joined: 06 Dec 2012
Posts: 139
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| Posted: Mon Apr 21, 2014 12:59 pm Post subject: |
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| Have you replaced the encoder strip? They can get pretty dirty and cleaning them to aggressively will remove the lines the encoder needs to read. |
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