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[eknetsol99]

I'm helping out a colleague with a KIP 5000. A few weeks ago, he had a problem with the KIP, ended up resetting it to factory defaults. After some work, we got everything working as before... entered the codes to enable all the features, he can print, copy, etc... Request is working from his XP Pro Workstation, all is great...

Except, he cannot access scanned files. If he chooses "!DEFAULT" as the box, the files do get saved to the D:\MonPath1\ScanDir\!DEFAULT folder on the KIP. But we cannot access this folder from his XP Pro workstation. The old shortcut pointed to \\10.0.0.155\d$\MonPath1\ScanDir\!DEFAULT, but this no longer works even though I confirmed the path is correct and should work (which tells me it's a permissions issue, but I cannot change security permissions on the KIP).


So then, I went to the KIP itself and created an SMB scan destination, that points to a shared folder on the XP Pro workstation. I clicked the TEST button and it succeeded, and when he scans, the file DOES appear in the shared folder on his workstation... for a moment. Then, it gets immediately deleted, and prints out on the KIP! I can't figure out why this is happening, it might be a simple setting, but it is eluding me right now!

Any ideas how to fix either issue? Thanks in advance.

[eknetsol99]

OK, there must be some kind of setting that says "Scan to Printer" that I missed.

If we scan a file to a format this KIP is not configured for, such as a color JPG, the file sits in the scan folder and blocks up the print queue. Which means subsequent scans STAY in the scan folder and can be cut/pasted whereever we want. So this is an awkward yet effective workaround to the problem. Not perfect, because it seems eventually the "blocking" file disappears, but at least it sort of works

But does anyone know why scans would go to a folder, then disappear and get printed? And how to turn this off? Any ideas would be appreciated.

Thank you.

[dlee]

D0 you know how to retrieve your scans out of the mailbox using KI Request or KIPPrint? It looks to me that you are trying to map a path to the !DEFAULT folder on the IPS. You shouldn't have to go there.

I'm not sure why the file is showing up in the folder then, deleting and printing it. I know it says MonPath1\ScanDir\!DEFAULT, but maybe somehow it might be the path for the copies also. I don't know, never had to look in there.

I would just stick with retrieving the scans via Request or KIPPrint on the XP workstation.[/u]

[jezebel09]

Within the scan module, there should be a box that allows for printing as well; I forget what version this was introduced, but sounds like it should be there. This allows the scan to file image to be printed as well as keeping it to be retrieved for later use.

What is VERY odd is that you are saying you are scanning to !DEFAULT and have nothing else selected, but it is being printed. To me, this sounds like Unattend is somehow configured to monitor d:\monpath1\scandir\!DEFAULT which is not there by default.

If you can post a copy of your winuntd.ini file, we can see a bit more of what is going on.

[eknetsol99]

Thanks to you both for the replies, I will try to remote into the XP machine / kip this weekend.

dlee: yes, I am trying to map a path there, mainly because that's how it was set up before (not by me). I will look into using the Request program, I can't remember what I tried there;

jezebel09: I will also look at Unattend and will locate the INI file as well

[dlee]

I believe the KIP5000 came with 7.0 and in the Scan section, if you wanted to scan a drawing to file and have the KIP print a copy at the same time, it's called Concurrrent Print. This is what jezebel09 was referring too.

Does the XP PC or any PC in that office have KIP Request? Go to the SCAN page and create a local mailbox. Select the mailbox and scan a few drawings into that mailbox. Go to any PC that has Request or open up PrintNet via a web browser. In Request, you'll find the Mailboxes in the folders section on the left, usually right under desktop. In PrintNet, look for the Mailbox icon on the upper right. Find your mailbox that you scanned the drawings into and see if your scans are in there.

It's very odd that someone would go through all that trouble to try to map a path to that folder when it's so easy to retrieve from Request and PrintNet.

I hope they didn't try to do an SMB scan destination path to the !DEFAULT folder...no...that's just crazy thinking.

[mark in vegas]

You thought of it, why couldn't someone else.......
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Mark
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[CHILLIN]

I just ran into a similar situation recently. I think what eknetsol99 is saying if I'm correct is the drive was mapped from the workstation to the KIP. So they could just click the shortcut and have the scanned right on the desktop instead of having to do an SMB mailbox or transfer the scanned folder/drawings.

The problem that I had was a previous c

[CHILLIN]

I just ran into a similar situation recently. I think what eknetsol99 is saying if I'm correct is the drive was mapped from the workstation to the KIP. So they could just click the shortcut and have the scanned images right on the desktop instead of having to do an SMB mailbox setup or transfer the scanned folder/drawings. Basically an SMB in reverse.

The problem that I had was a previous service company figured out how to push over to the KIP the missing OS files the KIP needed to be able to map to the d drive on the KIP. KIP hadn't allowed mapping to the d drive or monpath folder since I think the early versions of 6.5 maybe earlier.
I haf the same basic issue, but my customer wanted have the Monpath1\Request folder mapped from the server to the KIP so they could just drop the jobs there with their special program rather than use Request, Print etc. to submit jobs.

Probably when the KIP was restored to the factory settings it removed the OS/security files allowing the sharing of the d drive would be my guess.

As to why it prints right away. What Jezebel09 was getting at. Your Unattend .ini file will show you what Unattend is monitoring. sounds like it might be monitoring the scan folder.

[eknetsol99]

CHILLIN: You nailed my problem exactly, right down to why my repeated efforts to duplicate the old setup failed

And jezebel09, you pointed me in the right direction; I saw that the folder was indeed being watched, so I removed it and now the scans stay where I want them.

dlee: They have Request 6 installed; I did not see how to retrieve scanned files from Request in my quick look and instead concentrated on accessing the folder directly, which of course failed for the reasons CHILLIN mentioned. At some point I may look into it further, but I think the way it works now is the easiest for my client to deal with. They go to a folder he can access easily. He's happy.

Thanks to all for the help.

[CHILLIN]

It's above my pay grade buy if you ever figure out what files the Kip OS needs to enable the file sharing please post. I would like to know.