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yankeeboy
intern
Joined: 07 Jan 2010
Posts: 133
Location: syracuse,new york
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 Posted: Tue Jul 23, 2013 2:53 pm Post subject: kip request |
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This is what I have so far new computer win 7 64 bit. loaded request i can see roll info. pick a pdf hit send it will not print. customer has autodesk 2013 and autocad civil 3d. all the software is the same on all other work stations. will not print with kip print as well the window driver will print but customer wants kip request. kip is stumped was on the phone over an hour with them maybe someone out their might be able to help please.
p.s. yes I did in stall request as admin.
thanks in advance  |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Tue Jul 23, 2013 3:56 pm Post subject: |
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I am sure KIP went over this with you, but did they have you close the touchscreen software and Unattend down to see if the job ticket was even making it to the printer?
That is where I would start....if it is making it there and it is a complete and good job ticket, then the problem is on the printer side.
If it isn't making it there, then we need to go back to the workstation and see what's going on.
Just an FYI, roll information is coming into the workstation from the printer while a job ticket/print job is leaving the workstation to the printer. You would think that just because "I have roll info" all would be good, but never assume anything. |
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yankeeboy
intern
Joined: 07 Jan 2010
Posts: 133
Location: syracuse,new york
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| Posted: Tue Jul 23, 2013 4:46 pm Post subject: |
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| well we did that and I know that its not on the printer side because 30 other user can print fine. |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Tue Jul 23, 2013 5:13 pm Post subject: |
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| So, are you saying that job ticket is or isn't ending up on the controller in the d:\monpath1\request directory? |
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cjwilt
doctor
Joined: 24 Jan 2007
Posts: 1041
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| Posted: Tue Jul 23, 2013 5:49 pm Post subject: |
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| Did you try turning off the firewall and antivirus? |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Wed Jul 24, 2013 12:15 am Post subject: |
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Again, firewall and antivirus keep things out, as in rollinfo.dat...that's making it through, so I would ignore this completely.
Need to start with basics and see what is making it to the controller; if anything.
You can also turn the Debug=999 in the winreq.ini and we can get some command lines to try to see what kawpdft.exe is returning. |
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