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KipKen
medical school grad
Joined: 14 Feb 2012
Posts: 82
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 Posted: Fri Nov 30, 2012 4:02 pm Post subject: Fading on both left and right |
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I have this one 6000 that is only giving me about a month or less between calls. every time it is more of the same dev unit issues. is there anything that can be done to assist these 6000 uints to supply toner better? this is old style dev unit (foam roller) and the cust wont spend the money to put the update kit in it. is this just par for the course for the 6000 old style units? it seems pretty common. any tips would be greatly appreciated.
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Ken |
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tjohnson
doctor
Joined: 23 Aug 2010
Posts: 508
Location: Idaho Falls, Idaho
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| Posted: Mon Dec 03, 2012 12:45 pm Post subject: |
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| Is the developer roller glazed over? This sounds like a typical developer needing refreshed problem to me. It always starts on the outside on that model. Have you attempted to scuff up the toner supply roller and clean the developer roller with solvent to remove the glaze? I know its a major pain, but if the customer won't spring for the new parts then I don't know what other options you have. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Tue Dec 04, 2012 11:07 am Post subject: |
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| If they are a T&M call, you will have to convince them that for better quality, they need to refurb or rebuild the dev. unit. I would rather replace the supply roller and clean the dev. roller. The time you put into cleaning the supply roller, would probably pay for a new one. You can buy a KIP6000 supply roller for $135 (Part #9608090160) and clean the Dev. roller and it would be good as new. |
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KipKen
medical school grad
Joined: 14 Feb 2012
Posts: 82
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| Posted: Thu Dec 06, 2012 9:49 am Post subject: |
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What do you guys charge a customer with no contract for a dev rebuild? I think we charge somewhere in the $300 range. this is to cover the labor (deglaze dev roller) and the new toner that I have to fill it back up with. any other parts they need for the unit will be added on top of that.
I ended up swapping the whole dev unit with another one that I rebuilt and this dev unit is working much better. It was just seeming like there was something wrong with the unit itself. I will have to go over it carefully.
Thanks for the tips here, I really appreciate it 
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Ken |
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tjohnson
doctor
Joined: 23 Aug 2010
Posts: 508
Location: Idaho Falls, Idaho
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| Posted: Thu Dec 06, 2012 11:07 am Post subject: |
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| I am strictly on the clock as to how much the customer's get charged, it depends on how much time it takes me to complete the rebuild as some developer units require more work than others. I always give the customers a quote before I do the repair, and I always figure 5 hours labor time just to cover my time, and if it takes less time than that the customers are happy that the bill was smaller than expected. I do try to do most rebuilds in my shop, which requires me to pick up and deliver back the dv unit after the rebuild. Personally I think $300.00 may be too low if you are having to scrub the DV roller instead of just replacing it. |
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BigRedTruck
medical school grad
Joined: 08 Aug 2007
Posts: 93
Location: So Cal
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| Posted: Sat Dec 15, 2012 3:26 am Post subject: Rebuild / refresh of dev assy |
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| I charge 600.00 per rebuild for new gaskets, bearings if needed, cleaning of rollers, replacement of plastic toner dam. I sift the old toner to make sure there's no foreign material in it and put back in the hopper. |
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