KeepItPrinting.com

[yankeeboy]

Every time my 5000 runs out of toner and i install a new one. i will get 2 or 3 prints out and then it tells me out of toner again. i then take out toner bottle reinstall it and it runs fine till it runs out totaly. what gives could it be the toner senor ?.

thanks for the input.

[snap off]

Maybe a longshot, but do you shake the bottle before you insert it, also i've seen a customer storing his bottle in upright position (which is not good at all)
the toner is completely at one end of the tube thus not delivering anything in dev hopper.

[cjwilt]

Could be the toner motor too. Also, do you loosen the bottle when you first put it in? If not it could be that the motor isn't strong enough to crack it loose when it's new. Just a thought.

[mark in vegas]

Could be the two little white gears are worn. The oilite bearings between the clutch and drive gears get gummy and will stall the motor. If it is the bearings you can oil them but they will gum up again. The toner cart assy needs to be pulled, taken apart, bearings cleaned or replaced and reinstalled.
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Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain

[KIP Dude]

I'm just wondering if you remember what the final resolution was. I'm having a similar issue with a 5000 as well.
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Everytime something is made idiot proof... the world creates a better idiot!

[mark in vegas]

I would like to withdraw my previous post, I was thinking 8000 not 5000....
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain

[RU1]

any update here? I have same issue, Motor working fine, do I need to order new DV unit?

[mark in vegas]

I know the system is different but I had a similar problem with a 3000. Pulled the top off the developer assy and the toner was bridged under the opening blocking off the toner. I would at least take the top cover off and take a look.....
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain

[gjames]

As Mark has implied the issue is coming from the machine believing there isn't enough toner in the developer.

The Service Manual can be a little misleading. In the Signal List it shows two sensors. But clearly the ips5000 only has 1 sensor.

Basically if the machine believes it needs to add toner it activates the Toner Cartridge Motor. It will try to turn the Toner Cartridge in order to dump/add more toner into the Developer below.

While this is happening the CPU monitors the DVTNR1 sensor. It needs to read "H" vs "L". If after a period of time the CPU does not see the DVTNR1 switch to "H" it throws the Out Of Toner error.

The KIP cannot actually detect how much toner is in the Toner Cartridge. It only can detect what is in the Developer.


Many things can cause the machine to do this.

1) Clumpy Toner (toner won't pass through the port hole)
2) Blocked Opening (As Mark Suggested)
3) Faulty Toner Cartridge Motor (either the motor or the engagement drive. Just make sure it's actually turning the Cartridge)
4) Someone who added the new cartridge didn't' bother to unscrew it; expecting the Cartridge Motor to do it. It will not.
5) Faulty Toner Sensor
6) Faulty Toner Sensor Wiper
7) Chunky Toner built up on the part the Sensor Wiper wipes off.
Eight) Shorted wire or bad connection from the Toner Sensor to the CPU
9) Bad CPU
10) Unlikely and rare the Augers are not turning in the Developer

NOTE: If the level of toner is simply too it may keep throwing the out of toner error even if everything checks out.

This is because the KIP will only run the Cartridge Motor for a set time. If in that time the level isn't reached you get the error. Sometimes you will have to do this over and over again to get the level back up.

This has happened with a customer who didn't unscrew the cartridges. And to keep it printing they would keep opening and closing the door and did this over a period of days therefore depleting the developer.

I ended up just popping off the Hopper and adding toner manually just so you can see the top of the screws and putting it back together. You should verify sensor function if you do this. As you do not want to have the machine add too much toner. It will be quite a mess and could cause some damage.


You can verify if the CPU is reading the sensor in the Device Operation Mode. Here is the Signal Codes. Again I don't believe DVTNR2 is actually used. So I would focus on DVTNR1

Signal Code:0B |DVTNR1| Connector:J206- 5 |Deve Toner Remaining Data| L: No Toner Input

Signal Code:0C |DVTNR2| Connector:J206- 4 |Deve Toner Remaining Data| L: No Toner Input

If you have to replace the Sensor you should always use a Non-Magnetic screwdriver. Magnetizing the screws has caused issues with some of these type of KIP sensors.

Part numbers for the parts are:

9000500182 Toner Sensor
6601700900 Wiper Sensor

Good luck!
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