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KeepItPrinting.com
The "unofficial' and "unauthorized" KIP info site.
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Tech
intern
Joined: 27 Jun 2008
Posts: 112
Location: Boise, Idaho
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 Posted: Wed Jun 24, 2009 7:17 pm Post subject: Novi support crappy |
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Is anyone else pissed at Novi: When you call there 99% of the time all you get is an answering machine and maybe, or maybe not, about 2 to 4 hours later you might get a phone call.
When I call Irvine, 99% of the time I get Maria and a call within 5 minutes.
Last wednesday I had to do scanner position adjustment on a 3000. I have been using .99 utility for three years. Well it blew up. Had it on my "C" drive, of course it was corrupt.
I do have 1.11,1.12,1.13. But I was only using them for the color calibration. Look in manual, "if all the menu options do not appear, type in /Maintenance in properties tab of utility icon" Well that didn't work. Read line 2, en quad/Maintenance. What is an en quad? I had no idea. So I called Novi. Of course I got the recording and no phone call. For 2 HOURS! I am now getting annoyed! Called Irvine, Maria didn't even hang up the phone and Martin was on the line. About 5 seconds after I called?
Oh, by the way en quad means space. Now that really pissed me off!!
What pencil neck geek, moronic, tape on the glasses, zit faced, pocket protector wearing ignoramus types in en quad and expects people to know what it is? If big K reads this and the e-mail I sent them please feel free to call or e-mail me 1-208-484-7383. That way I can reach thru the phone and rip your eyes out!!!!! Yup, I am annoyed, slightly.
A simple scanner glass change and adjustment, about 3 hours turned into 5 hours plus the 2 hour drive home.
Last edited by Tech on Tue Jun 30, 2009 6:57 pm; edited 1 time in total |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Wed Jun 24, 2009 9:50 pm Post subject: |
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I have seen the response time go way down this month. I think it has to do with the new 7.0 softrware being shipped in the machines.
The "en quad" in the manual is funny. I think that you are not the first person to have to call and ask that. I wasn't sure what the hell you were talking about so I had to look it up. In the 3000 manual that's exactly what it
says “(en quad)/Maintenance” . In the 3100 manual they changed it to say “(one byte space)/Maintenance”[/img] |
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Desertdog
resident
Joined: 06 Dec 2004
Posts: 162
Location: Hinges of Hell
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| Posted: Thu Jun 25, 2009 5:50 pm Post subject: |
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Yes, Maria is the best and Martin is the man. I only call Novi when I HAVE to.
_________________
"Learn how to work, Kid" - BTLS |
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