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tabcom
medical school grad
Joined: 12 Apr 2006
Posts: 66
Location: Fort Wayne, IN
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 Posted: Fri Dec 14, 2007 11:44 am Post subject: Too many dead controllers |
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This past month I've had 4 controllers die on me.
Three of them had the motherboards go bad.
One would only boot up into VGA mode.
Has anyone else experience this lately? |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Fri Dec 14, 2007 12:48 pm Post subject: |
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| I've had a few of the white IPS's have bad motherboards. No black ones though. The VGA KIP has a document to try and fix that by replacing the video card. |
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charred
intern
Joined: 04 Apr 2006
Posts: 101
Location: Albany NY USA
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| Posted: Fri Dec 14, 2007 1:08 pm Post subject: |
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we had 1 white controller fail.
kip told us to replace the video card. machine worked.
2 weeks later it failed again.
kip sent us a replacement controller, another white one
next day that one failed
and this customer is 3.5 hours away |
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KIPDOCTOR
Site Admin
Joined: 31 Dec 1969
Posts: 1408
Location: Boston Area
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| Posted: Fri Dec 14, 2007 6:42 pm Post subject: |
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I friend had a brand new 3000 controller died within a week. Kip wouldn't replace it. Told him to swap parts (memory mother board etc.) Brand new machines should work. If not replace the entire controller. Poor customer service again.
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What we have gained in technology, we have lost in humanity. |
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COPYGUY31
medical school freshman
Joined: 04 Nov 2007
Posts: 11
Location: It gets cold
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| Posted: Mon Dec 17, 2007 2:36 pm Post subject: |
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No you've got it all wrong there cant be any kind of wide spread controller failure, I asked Kip about it when I replaced my third white controller this month (the last one made it 3 days BRAND NEW FROM KIP) they said They havent heard anything about it. I asked about replacing their faulty "NEW" controllers with the exact barebones MSI box that I can get for 150 they told me they WILL NOT GIVE KEYCODES UNLESS YOU BUY THE CONTROLLER FROM THEM!
Nice Kip really nice. |
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cezwhat
resident
Joined: 24 Aug 2005
Posts: 221
Location: On the Prairie
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| Posted: Mon Dec 17, 2007 11:31 pm Post subject: |
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I have had 3 white ips units fail completely and one that I replaced the nic. I have always been able to get new codes if I send in the info screen print out and ask politely. and yes I have been using third party msi hetis units.
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Giv'em hell before they give it to you! |
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COPYGUY31
medical school freshman
Joined: 04 Nov 2007
Posts: 11
Location: It gets cold
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| Posted: Mon Dec 17, 2007 11:55 pm Post subject: |
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| Good to know, as I have antoher dead controller do look at on tuesday. Just remember there is no problem. |
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SmegHead
dreaming of medical school
Joined: 19 Dec 2007
Posts: 6
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| Posted: Fri Dec 28, 2007 3:40 pm Post subject: |
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| Any one found a source for IPS motherboars yet? If so could you let us know. |
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Merlin1977
medical school senior
Joined: 23 Sep 2005
Posts: 35
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| Posted: Tue Jan 29, 2008 9:07 pm Post subject: |
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As of Dec 20 2007 you can no longer get parts for the older (white case) IPS's. And the bulletin from kip (that they had to email to me because they wont give me access to the site) says that the IF board will not work in the new style controllers if they have ever been in an older controller?!?!?
So the new cost of a motherboard is $1795 list price because you have to replace the entire IPS. |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Tue Jan 29, 2008 10:25 pm Post subject: |
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Just wanted to clarify the last post a little.
KIP has a TB-K105-052b
It basically says that if you have the old syle white IPS and you need a replacement IPS. You will have to order a new style IPS with an IF card (PPEC3000E-B1) installed in it. The old IF card will not work in the new IPS's. KIP will give you new keycodes for the new IPS. Then you will have to RA the old IPS back to KIP who will then issue you a credit for the difference. After dealer discounts, replacement of the IPS comes to $626.50. I will be more than happy to e-mail the TB to anyone interested in seeing it.
My 2 cents... KIP should have found a cheaper solution for their dealers. Once again they are sticking it good to the people that work hard to support their company. I didn't see IPS replacement listed in the PM schedule or in the cost per square foot when I quoted maintenance prices. Oh forgot that was after having to discount the machine because four other local KIP dealers were trying to sell my customer a machine... |
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Merlin1977
medical school senior
Joined: 23 Sep 2005
Posts: 35
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| Posted: Tue Jan 29, 2008 10:46 pm Post subject: |
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| Sorry I didnt mean to try and confuse anyone.....i was just too pissed off to finish reading the bulletin and so I never got to the part where it was talking about issuing credit for your old IPS. |
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Charlie Brown
doctor
Joined: 09 Aug 2005
Posts: 434
Location: Nashville Tennessee
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| Posted: Wed Jan 30, 2008 9:52 pm Post subject: Fail IPS |
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I have had two in one day one is the white box It would not boot up could not get past MSI the second one is a new machine stated with the screen locking up the it went to booting up get to the kip logo and two sec latter it would rebot five or six times then lock up . it just get me how much you have to go thought to get a new ips how you have to talk to software support and run through all the circles then after being on the phone a hour with them then they yes I think your right the ips is dead. I have ran down two cell phone baterys this week on kip. thank god I carry a spare.  |
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solidrock
resident
Joined: 09 Jan 2007
Posts: 212
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| Posted: Thu Jan 31, 2008 2:22 pm Post subject: |
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| I had the same symptoms with a white IPS that turned out to be a bad hard drive. I just bought a hard drive and a local store, and re-imaged it with the original ghost disc. |
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Cabok
intern
Joined: 13 Dec 2004
Posts: 117
Location: Montreal
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| Posted: Fri Mar 07, 2008 4:42 pm Post subject: |
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I keep my fingers crossed, so far, no dead controllers... even white ones.
But we did have some with bad ram (we bought some Kingston DDR sticks, and just replaced them) and a bad HD. Again, reghosted the machine, and works A-1. |
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ProForce1
dreaming of medical school
Joined: 10 Mar 2008
Posts: 1
Location: MidWest
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| Posted: Tue Mar 11, 2008 10:50 am Post subject: barebones MSI box |
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I can get around the key codes from KIP but where can I get a MSI white box?
_________________
There are 10 types of people in the world. Those that understand binary and those who don't. |
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