KeepItPrinting.com

[phan6622]

Customer copied 4 drawings... all 4 are 24" x 36" (exactly) The first 2 copies printed correctly, the last 2 printed full scale on 30" paper. The operator swears that she did absolutely nothing different between feeding the originals... The orig area true 36" so there is no way that they could have been fed too far in either direction to register a 30" scan. She says this is not the first time this has happened... The software is current at 6.5, the machine was last ghosted 2 months ago. I can not think of anything that could cause this, other than selecting 30" paper to copy on to and she swears it was set at auto for all four copies... the 36" paper did NOT run out either. Ideas?

[cmwade77]

If the guide has moved even slightly, the plotter will rotate the drawing to use less paper, this is most likely what you are seeing, try instead to specify the size that you want it to plot on when scanning the drawings.

[phan6622]

The drawing was not rotated.. The print it produced was 30 x 24... It printed the drawing at the correct orientation on 30" and cut off both sides.

[charred]

we had this happen to a customer with a 5000. i know, different machine, but same scanner. the problem was that one of the paper size sensors was cutting out intermittently and registering a smalller size. it wasnt even the end one that you would think would be registering 36 inchs. it was actually the second one in. apparently the scanner does not recognize which sensor is being activated in order to determine size, it counts the number of sensors activated to determine copy size. so when this was happening the bad sensor (2nd from the end mind you) was not triggering, but the end one, the 36" one, was triggering so it thought it was actually 30".
go to the customer and choose scan and keep loading a 36" original just until it registers a size on the start button. (should say 36" or 30") and then just remove your original so you dont actually make a scan(just quicker than waiting for it to actually do a scan). if you do this quick enough you can keep trying and see if it will start showing a different size. when we did this it would say 36", 36", 36" then the next time it would show 30". we assumed it was the end sensor(the 36" one) but after replacing that one we noticed it was still happening and realized the scanner must just count the # of sensors activated to determine size.

so long story short, your customer was loading 4 24x36 and for the last 2 originals one of the sensors was failing and the scanner counted the sensors seeing paper and scanned 30"

[dlee]

Phan6622, I'm sure you already checked but I'll say it for others that might not know. If you have it in Architectural setting and auto for length and you scan a 36" original at about 1/2" too far to the left of the 36" mark on the right you will miss the 36" sensor and the paper will register only 15" to the right and left of the center, hence 30". It will not pick up the 34" because it is an engineering width. I always tell my customers to line up the original to the right side of the scanner.

Or you can try this link. I know its a different scanner but could be a good reference point.

http://www.kipforum.org/viewtopic.php?t=1075