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MDRepro
medical school grad
Joined: 12 May 2006
Posts: 69
Location: Baltimore, MD
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 Posted: Wed Nov 28, 2007 2:01 pm Post subject: Internal Voltage Error |
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| One of my clients called today with an "Internal Voltage Error E301-E-034 Cycle Power" error on their 3000 today. They have cycled the power, leaving the machine off for 10 minutes each time, but still receive this error. I was hoping to get some insite before I visited them! |
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phan6622
doctor
Joined: 09 Feb 2007
Posts: 750
Location: Midwest
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| Posted: Wed Nov 28, 2007 3:30 pm Post subject: |
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| The front panel on the machine will tell you exactly which one of those errors is occuring... Either a corona is shorting or there is a short in the developer. You mentioned that they get the error right away.. that leads me to the developer, because the wires arn't lit up until there is a print.. although most offen, this issue is the main charge.. You can unplug the leads going to the dev rollers to isolate the short if that is the problem. I believe KIP has bulletin /s regarding dev shorts.. |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Wed Nov 28, 2007 6:19 pm Post subject: |
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| Check your e-mail. I sent you the KIP Tech Tip regarding this if you haven't seen it. Hope it helps. |
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joe
medical school grad
Joined: 06 May 2007
Posts: 65
Location: ohio
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| Posted: Thu Nov 29, 2007 10:03 am Post subject: |
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i have a client with the same problem i couldn t find any info on this issue so i ordered the hv. do you have the bulletin number?
thanks
joe |
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Charlie Brown
doctor
Joined: 09 Aug 2005
Posts: 434
Location: Nashville Tennessee
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| Posted: Thu Nov 29, 2007 10:27 am Post subject: Same Problem |
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| I ran into this with one of my customer and found out that the screws on the exit door was loose and when paper would be feed out it would cause the cover switch to break for just a sec and give a votage error since I tighten the screw no more problem I now all call check this and after I tighten the screw I cover the side of the screw head to the cover with some fingernail polish to lock into place. |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Thu Nov 29, 2007 1:00 pm Post subject: |
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It actually a Tech Tip from KIP TIP K105-003b and K105-004
Joe if you had an e-mail address I would e-mail them to you if you didn't have them. |
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MDRepro
medical school grad
Joined: 12 May 2006
Posts: 69
Location: Baltimore, MD
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| Posted: Thu Nov 29, 2007 1:04 pm Post subject: |
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| I cleaned all the contacts on the dev rollers and that seemed to fix the problem! Thanks for all the responses!! |
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joe
medical school grad
Joined: 06 May 2007
Posts: 65
Location: ohio
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| Posted: Fri Nov 30, 2007 9:56 am Post subject: |
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chillin, i sent you a pm message. i didn t have my e-mail turned on.if you have those bulletins you can e-mail them to me.
thanks again for your help.
joe |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Fri Feb 08, 2008 4:48 pm Post subject: |
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| I have a troublesom Developer Unit. It is on the shelf that I have ready at all times to swap out at a customer's site. I put this one in a customer's machine and 2 hours later they started getting the Internal Voltage Error right on start up. So I pull the Output 1 plug and the error goes away. It is the supply roller. I brint it back to the office and replace the new supply roller with another new one. I made sure that there were no grease or toner contacting other things that could make it arch. I also replaced the holder and the spring leafs. So it has been sitting for about a month. This morning I go to put it into another customer's machine and I get the same error right off the bat. Put the customer's original one back and it prints. I know if I pull Output 1 on the right side, it'll print with bad quality, for obvious reasons, but it'll print. What gives? |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Fri Feb 08, 2008 5:30 pm Post subject: |
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dlee
Check your e-mail for the TB's I sent you. Read the 2nd TB especially the clip they point out. Usually I put a meter on the end of the supply roller shaft then to lower drive gear. Turn the developer unit and make sure there is no continunity. Also check the end of the shaft to the develpoer frame. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Mon Jun 09, 2008 1:54 pm Post subject: |
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New customer same problem. My other tech swapped out the dev. unit and now getting errors. I see that he has swapped in the troublesome dev. unit so I redo their dev. unit and replace. All was good. Now they call and am getting the same error, with a different dev unit. What on the machine can cause this if it is not the dev. unit. I think my other tech must've messed with some settings to try to fix the issue, but he unexpectedly is no longer with my company.
I will check on the 2 tech tips, though. 003b and 004. |
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solidrock
resident
Joined: 09 Jan 2007
Posts: 212
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| Posted: Mon Jun 09, 2008 2:09 pm Post subject: |
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| You can also check the display panel on the front of the printer on the right hand side about half way up. It will display a E-51, E-52, E-53, or E-54. This is more specific in the error and location of the error. |
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phan6622
doctor
Joined: 09 Feb 2007
Posts: 750
Location: Midwest
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| Posted: Mon Jun 09, 2008 3:17 pm Post subject: |
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| If it is indeed a voltage leak with regard to the dev.. You can unplug the leads one by one on the left side of the machine to isolate the the problem and troubleshoot from there. |
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