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Home of the Kip Doctor!
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KeepItPrinting.com The "unofficial' and "unauthorized" KIP info site.
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serge dreaming of medical school
Joined: 04 Mar 2008 Posts: 3
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Posted: Wed Mar 05, 2008 10:56 am Post subject: error in check Dir |
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hopefully someone can help me out....
we bought a KIP 3000 and when we try to install the KIP Request (6.5.80) we get the message 'error in check dir: C:\program files\kip\request\tr
we are using Win XP Pro SP 2. I tried it on 3 machines under local admin and I always get that error. Firewall and norton disabled.
the weird part is after the install is done (error free as well) I look in folder 'request' and 'TR' does not get created.
thank you
Serge |
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Cabok intern
Joined: 13 Dec 2004 Posts: 117 Location: Montreal |
Posted: Fri Mar 07, 2008 1:42 pm Post subject: |
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I've installed many 6.5.80, but never had that issue. I would think it might be something with the request installer. Or the MSinstaller not up to date. First thing I would try is to download Request again from Kip's website, and try again. Since you say you were logged in as admin, I don't think it would be a permission issue. Still, I would look to see if Windows is hiding system files, and hiding the Program Files folder. It's obvious that Request crashes when trying to read the TR folder, and not finding it. Did you try creating it manually ? If so, did Request start after ? |
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serge dreaming of medical school
Joined: 04 Mar 2008 Posts: 3
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Posted: Sun Mar 09, 2008 3:46 pm Post subject: |
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I tried that already and still the same.. |
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