KeepItPrinting.com

[Charlie Brown]

We have a new Kip 3000 with 8500 sq on it. customer call and said the print was lock up when we got there it was showing no paper and calling for bond machine was full up on futher checks we notice that the meter on the display was showing 0. we trace it down to the scuzzy card and dongal card in the computer pull the board out then replace them it work fine for a week then did it again yesterday when I went there for the same problem I pull the cards again but this time I clean the board and slots with contact cleaner. machine came up printed out all the jobs in the folder. Waiting to see if this fix it kip has not seen this (so they say) has anyone else had this problem.

[dlee]

Actually, if Unattend is shut off in the IPS it will show 0 in the meter and you'll probably notice other things missing. These features are communicated from the Unattend. If you VNC and shut down Unattend and then restart your KIP UI, you will notice what I mean. Don't forget to go back in and restart Unattend, though.

I'm guessing that maybe your customer sent some bad files that crashed and closed Unattend and once you rebooted, it started up Unattend again. But then again, there can be other reasons why Unattend might just shut down.

I hope this helps.