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GR81
doctor
Joined: 09 Sep 2005
Posts: 431
Location: MN
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 Posted: Tue Feb 20, 2007 3:52 pm Post subject: Blank sheets |
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We have a couple of 3000's shooting out a continues blank sheet.
In fact if allowed it will shoot out all 500 ft on a roll.
Any Ideas?
Thanks.
GR |
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ser4OCE!
medical school freshman
Joined: 28 Jul 2006
Posts: 21
Location: Northern California
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| Posted: Tue Feb 20, 2007 6:55 pm Post subject: |
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We flashed the IPS to take care of this issue. It was a full flash (CD-ROM install)
-ser4OCE!
_________________
Hardware / software trained on Oce TDS 300/320/400/450/600, 7056 and KIP 3000. I work nights and weekends. |
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GR81
doctor
Joined: 09 Sep 2005
Posts: 431
Location: MN
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| Posted: Tue Feb 20, 2007 7:02 pm Post subject: |
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We thought that was the fix as well.
But, we just had it come back on one of the machines we ghosted.
It did fix it for about six weeks.
This tells me it is a software issue, but I don't know were to look. |
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GR81
doctor
Joined: 09 Sep 2005
Posts: 431
Location: MN
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| Posted: Wed Feb 21, 2007 2:01 pm Post subject: |
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Well I'm up to 5 customers that are having this problem.
It sounds like in all the cases that it happens right after replacing the roll.
The customer will get an orange screen and it will say "checking paper".
It will then spit out the paper and will not stop until the customer kills the machine. |
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Neil Johnston
doctor
Joined: 23 Dec 2005
Posts: 402
Location: Seattle, WA
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| Posted: Wed Feb 21, 2007 11:53 pm Post subject: |
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Had an issue like this and it turned out to be the paper spool slipping in the core. Throws off the feed timing and the machine doesn't give a jam code it just tries to keep feeding media. Maybe your paper supplier is having some inconsistant core sizes. Just an idea.
I've also seen this kind of issue using 24lb Bond in the back roll. The 24lb 36" roll is too heavy for the machines drive and the spool drive gear would pop up slightly and this would throws off the drive timing and the machine would spit out the roll and never give a jam code. I had them stop using 24lb and haven't had an issue.
I don't think it's a software issue.
_________________
Neil Johnston
Sales / Support
www.TheWideFormatCompany.com
www.PlotTrackerPro.com - Kip Accounting Software |
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MasterBlaster
intern
Joined: 01 Nov 2006
Posts: 114
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| Posted: Thu Feb 22, 2007 3:45 am Post subject: |
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| Neil Johnston wrote: |
Had an issue like this and it turned out to be the paper spool slipping in the core. Throws off the feed timing and the machine doesn't give a jam code it just tries to keep feeding media. Maybe your paper supplier is having some inconsistant core sizes. Just an idea.
I've also seen this kind of issue using 24lb Bond in the back roll. The 24lb 36" roll is too heavy for the machines drive and the spool drive gear would pop up slightly and this would throws off the drive timing and the machine would spit out the roll and never give a jam code. I had them stop using 24lb and haven't had an issue.
I don't think it's a software issue. |
This makes sense, I also don't believe it is a software issue. |
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mrcmyk
medical school freshman
Joined: 12 Aug 2006
Posts: 23
Location: Not Hell, But I can see it from here
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| Posted: Sat Feb 24, 2007 6:54 pm Post subject: |
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Check out TB-K105-019 for the roll spool and TB-K105-017 for the roll spindle gripper.
_________________
Thanks
"It's not a BUG, It's an undocumented special feature"
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Fri Mar 30, 2007 5:25 pm Post subject: |
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| I have a customer that is having somewhat the same problem. The difference is that his machine will randomly print out the long blank sheet in between drawings. It'll print a blank sheet about 15' long then resume where it left off in the set. It has happened a couple of times, but most times, they shut it off and clear the jam. I have ordered the shims, c clips and brackets for the machine and spindle. Like Neil said, I don't think it is a software issue, but I will keep you guys posted. |
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