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copydoc medical school senior
Joined: 25 Jan 2005 Posts: 30
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Posted: Mon Mar 05, 2007 9:55 am Post subject: Note Reading Paper Info Correctly |
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Have a new install where the printing will hang up periodically. When the customer checks the machine the 30in roll will be reading 15in. He is unable to clear the problem unless he unplugs the machine and restarts. The roll will then read the proper size and printing resumes. Any thoughts? |
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KIP Dude resident
Joined: 14 Feb 2006 Posts: 164 Location: Outside USA |
Posted: Mon Mar 19, 2007 2:19 am Post subject: |
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I'm anxiously awaiting a reply as well. I have a 3000 that has two rolls of 36" paper in it, and will periodically show 17" paper. If you open the roll deck and close it again it will show 36" and continue printing. Tried reformatting hard drive and that did not resolve the issue. Will try upgrade to 6.5 and see if this resolves the issue. _________________ Everytime something is made idiot proof... the world creates a better idiot! |
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copydoc medical school senior
Joined: 25 Jan 2005 Posts: 30
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Posted: Mon Mar 19, 2007 11:46 am Post subject: not reading paper properly |
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Sorry for not posting sooner. In an act of desperation we took out the controller and reseated the boards and connectors. all has been ok ever since. Hope this helps. |
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