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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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 Posted: Wed Aug 26, 2020 5:07 pm Post subject: Building department document lock |
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The local building department is now requiring all plans be submitted in digital form after which the building department locks the submitted plans. Problem is the lock logo contains color and when the customer tries to print the plans with the lock in place the 7100 displays the message indicating the document can't be printed with the current licensing (no color print). The customer can save the job as a PDF, mail the PDF to themselves and when the PDF is opened the document lock is striped away (usually) and the file prints as it should. Any of you seen this issue and if you have a work around please share it.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Aug 27, 2020 12:11 pm Post subject: |
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| If memory serves me correctly, production used to get PDFs that had locks on them and were unable to print via WPD. I'd have them print the same PDFs thru KIP Request and they were able be printed. I guess it wouldn't hurt to try that. I don't know if KIP Print or PrintPro is the same. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Aug 27, 2020 1:22 pm Post subject: |
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Forgot to mention that their IT is pushing the printer out from the server. I've asked them to remove that from their user profile and let me do a local install to see if that changes anything. I'll repost if this gets solved. I don't know if it matters, the customer is using the web client on the 7100 to process print jobs.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Fri Aug 28, 2020 3:25 pm Post subject: |
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I'm not sure what you mean by pushing the printer out from the server? Everyone is using a shared print driver that is installed on the server? I'm no IT person but from what I think I know, if they are using the web client (PrintNET), it should bypass any driver controlled by the server. I just don't know if that'll unlock the PDF.
See if they'll let you put one of the PDFs on a thumb drive. Then unplug the KIP from their network and plug in your laptop directly to the KIP. Then use what means you can from your laptop to send to the KIP without it displaying the lock message. I've seen with my own eyes that it's worked with KIP request, I just never used KIP Print or PrintPRO, so I can't speak for them. Worst case, see if you can take that PDF and convert it to a PDF inside of Request. Maybe that might take the lock away. I don't know if KIP Convert would do the same thing.
Sorry, about throwing all these suggestions at you. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Mon Aug 31, 2020 1:00 pm Post subject: |
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Great information! I'll see if I can get the customer to give me enough time to play.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Tue Sep 01, 2020 3:05 pm Post subject: |
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| Or if they're willing...have them send you a known "locked" pdf and you can work on it at your office. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Tue Sep 01, 2020 3:29 pm Post subject: |
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That's too logical. I'll see if they will allow any of the documents out of their control. Some of the projects around here are heavily secure document wise. You know, secret tunnels, dungeons and the like........
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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