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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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 Posted: Tue Jul 11, 2017 5:24 pm Post subject: 770K J-0200 will not clear |
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First off my excuse for not being able to solve this. I have one 770K in my area and have only seen it once to update the OS several months ago. Customer says the printer ran out of paper during a run and after she loaded the paper a J-002 was declared and will not clear. My first thought was a roll sticker blocking a sensor. Every one of the sensors in the paper path function as they should. I have reset the error log and jam log and anything else I could think of. The interlocks and cover position switches check out. Before I reload the OS (an act of desperation) tell me what I'm missing.........
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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bigal
doctor
Joined: 17 Apr 2007
Posts: 352
Location: TEXAS
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| Posted: Wed Jul 12, 2017 9:51 am Post subject: J002 |
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The 770 is a one roll machine. In the KIP OS under service log in, is only one roll selected??
Also Most all errors are J-0102, J-0202, etc. Also check manual feed area for paper. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Wed Jul 12, 2017 10:31 am Post subject: |
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In the service manual the J-002 (or J-00000002 error) is a Jam at Paper Deck 1. I'm going to assume that you've done what the SM suggested already. When you updated the OS, did you also update the FW? Also, I don't know if the code is what you see or what the customer is telling you but double check and make sure it's J-002 or J-200 (or J-00000200)? Could be something as simple as the upper unit might not be closed firmly enough. But definately make sure it has the corresponding FW with the SW update. I had a 700m (basically the same engine) that gave me hardware errors and I changed out a bunch of things and it ended up being a FW issue throwing out HW errors.
Here's the link if you want to see:
http://www.kipforum.org/viewtopic.php?t=7292 |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Jul 13, 2017 6:45 pm Post subject: |
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Learn from my mistake. Turns out there was a piece of paper in the lower transport that I couldn't see until I fed a piece of cardstock and pushed the hidden sheet into view. What a waste of time.......
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Fri Jul 14, 2017 11:34 am Post subject: |
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| Thanks for the update. Well, it isn't entirely your fault because you tested and confirmed that all the sensors/switches checked out. The piece of paper was probably floating around the sensor, only tripping it every now and then. Good find, though. |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Fri Jul 14, 2017 7:11 pm Post subject: |
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Mark,
For the future. If you remover the T&S assy, them lift up the guide plate/flapper thing. There is another plate. If you remove the two screws the piece of paper is right there. I remove the screws and leave them out and show the customer how to get the paper out.
The trim sheet or if the machine jams and it cuts a piece of paper shorter than 9 inches can't make it through the machine.
This was that same issue the old 1800/1880/1900 had. Since the 700/770 replaced those machines why would KIP bother to fix it? |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Fri Jul 14, 2017 7:16 pm Post subject: |
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Thanx buddy. DID not know about the lower lower plate. Next time I'm onsite I'll check it out.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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jedi4342
medical school grad
Joined: 27 Aug 2014
Posts: 64
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| Posted: Fri Jul 21, 2017 11:53 am Post subject: |
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| Not sure if your client is using taped or untapped paper. I had 1 that drove me crazy everytime it ran out of paper. They used untapped paper. It would spit out a small piece of paper at the end and cause it to throw an error. I suggested using taped and it stop doing that. The 7XX Series was not 1 of KIPs better inventions. |
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