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ratmycue
medical school freshman
Joined: 18 Aug 2010
Posts: 21
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 Posted: Thu Mar 30, 2017 3:34 pm Post subject: Sharp Lines |
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Hi Guy's Really need some of your assistance. I have a 7100 and it is producing sharp lines in the length and width direction when printing a test page, it also produces these lines when printing with the driver from computer. [The fault is not apparent when producing copies]!! Any help appreciated.
firmware level K-129-102
Printer eprom level U124x05A
initial Software version 7.4.169
ips sofwtare version 7.4.794 -01 Patch installed |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Fri Mar 31, 2017 12:47 pm Post subject: |
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Lines length and width is a bit confusing. Moving on, there aren't too many causes for a sharp line.
Dirty CIS glass
Crud on the printhead
Wires
Scratched drum
Can you post a photo of the defect?
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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Placebo
intern
Joined: 06 Dec 2012
Posts: 139
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| Posted: Mon Apr 17, 2017 9:49 pm Post subject: |
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Does it do it when printing from Request or Printnet?
Have you tried updating or re-installing the driver? Is the driver set for GL or KIPscript? |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Apr 20, 2017 4:17 pm Post subject: |
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This is an odd one.
The only time I've ever seen random vertical and horizontal (and even diagonal) "digital" lines are when GL and Script are selected against what the file requires.
Are the test prints, the sample prints out of the UI or are you sending a test print from the WPD? Not sure why they'd show up on internal test prints. |
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ratmycue
medical school freshman
Joined: 18 Aug 2010
Posts: 21
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| Posted: Fri May 05, 2017 3:21 pm Post subject: |
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| Placebo wrote: |
Does it do it when printing from Request or Printnet?
Have you tried updating or re-installing the driver? Is the driver set for GL or KIPscript? |
yes happens on both and also happens on internal test prints!! The lines are in the verticle direction. We have also taken the ips from this machine TO another 7100 for testing and the same lines appear on the internal test prints of the tested machine !!!! |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Fri May 05, 2017 3:54 pm Post subject: |
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| So it's definitely a digital line image being created in the controller (software). I guess I would try to reghost the controller. AS long as the issue moves with the controller, I would probably go this route. You can try to reset back to factory in the service mode or just go ahead and ghost from dvd. |
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ratmycue
medical school freshman
Joined: 18 Aug 2010
Posts: 21
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| Posted: Mon May 08, 2017 8:32 pm Post subject: Fixed |
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| Cheers dlee, It was in fact the software, checked some bulletins regarding serial number cut ins/ IPS types regarding correct software versions and it seems we had too high a system software 7. 4. 794.01.??? We went with version 7.4.544.01 and the problem is solved. This is a unit we picked up for refurbishing and sale so the HD was either changed or had this new version that was causing the issue!! Thx Guy's this place rocks. |
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