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KIp 3100 offline

 
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MackD
medical school grad


Joined: 14 Aug 2007
Posts: 89

 PostPosted: Mon Feb 15, 2016 5:45 pm    Post subject: KIp 3100 offline Reply with quote Back to top

Has anyone come across this issue where periodically the printer will say OFFLINE for no reason?
 
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dlee
doctor


Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY

 PostPosted: Wed Feb 17, 2016 10:59 am    Post subject: Reply with quote Back to top

IF you shut off your KIP when not in use (as some customer's do) and it is set to DHCP for IP configuration. Another device that is also set to DHCP, may pick up the same IP when the KIP is off, then when you turn it on, it'll be offline because it looks for the IP that it was set too. If this is the case, and you cannot use a static IP, ask your IT to "reserve" that IP for the KIP, so that no other device may "catch" that while the printer is off.
 
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MackD
medical school grad


Joined: 14 Aug 2007
Posts: 89

 PostPosted: Wed Feb 17, 2016 11:33 am    Post subject: Reply with quote Back to top

It has a static IP address. Also it's saying printer not available .Even when I hook my laptop up to it's the same issue.

Thanks!
 
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Placebo
intern


Joined: 06 Dec 2012
Posts: 139

 PostPosted: Wed Feb 17, 2016 11:51 am    Post subject: Reply with quote Back to top

I would check the motherboard in the IPS for bloated caps.
 
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jezebel09
resident


Joined: 12 Jun 2013
Posts: 209

 PostPosted: Wed Feb 17, 2016 12:56 pm    Post subject: Re: KIp 3100 offline Reply with quote Back to top

MackD wrote:
Has anyone come across this issue where periodically the printer will say OFFLINE for no reason?


Where does this show? Offline would or should only show on the Printer Properties of the Windows driver.

If this is the case, then I would go with Dlee and look at the IP address issue.

Are you able to make a copy? Does this customer use KIP Request and if so, does it print?

Other things to look at:

1. Is this customer trying to use SNMP? If so, then the printer will show Offline through the Windows driver.
2. If this printer is on a different network segment (collision domain), then it is possible that a network policy might be preventing network traffic on port 8421.
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MackD
medical school grad


Joined: 14 Aug 2007
Posts: 89

 PostPosted: Thu Feb 18, 2016 5:56 pm    Post subject: Reply with quote Back to top

FYI

I done a re-ghost and all seems to be good. Time will tell...
 
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