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dlee doctor
Joined: 07 Nov 2006 Posts: 1459 Location: E. Syracuse NY |
Posted: Mon Oct 19, 2015 6:01 pm Post subject: Roll feed communication error |
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Customer says that they are randomly getting this error. There was no error and I had no issues printing when I was onsite but they say it has happened a bunch of times and they have to reboot then it'll work for a while. Anyone else come across this? |
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CHILLIN doctor
Joined: 05 Oct 2006 Posts: 950
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Posted: Mon Oct 19, 2015 6:23 pm Post subject: |
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Check to see if they are running the most current software version for the machine. |
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dlee doctor
Joined: 07 Nov 2006 Posts: 1459 Location: E. Syracuse NY |
Posted: Mon Oct 19, 2015 6:32 pm Post subject: |
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They are not a "contract" customer but I printed out their "build sheet" and they are on 7.3.92. There is an update to 7.3.428, but could this be why it's all of a suddenly throwing this error? It would be great if it was. |
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