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KIP 3000 won't print or copy

 
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kipccs
dreaming of medical school


Joined: 27 Dec 2012
Posts: 5
Location: United States

 PostPosted: Fri May 01, 2015 10:56 am    Post subject: KIP 3000 won't print or copy Reply with quote Back to top

Hi all,

We have a KIP 3000 suddenly stop print or copy. There is no error on the screen at all. When I try to make a copy it will scan but nothing come out. Print from PC went through without error but nothing show in the job queue. What can I check?

TIA
 
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jezebel09
resident


Joined: 12 Jun 2013
Posts: 209

 PostPosted: Fri May 01, 2015 1:57 pm    Post subject: Reply with quote Back to top

Seems like the underlying program on the KIP called Unattend is not running.

If you know how to close the touchscreen software, you should be able to see another application running (Unattend). If it is not, then you should just be able to reboot the printer (turn off for several minutes and turn back on) and then see what happens.

Could be something bad (bad file sent to the printer) mucking up the process.

If you look at the touch screen, there is a button that reads 'Queue', is there any roll information or anything showing on this screen?
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kipccs
dreaming of medical school


Joined: 27 Dec 2012
Posts: 5
Location: United States

 PostPosted: Thu May 07, 2015 10:55 am    Post subject: Reply with quote Back to top

Unattend was not running. I cleared History and Request folder and be able to copy, print from Request but not from windows driver. No error from the PC when print using windows driver. Just nothing show in Job Info screen. Is there anything else I can check?

Thanks.
 
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kipccs
dreaming of medical school


Joined: 27 Dec 2012
Posts: 5
Location: United States

 PostPosted: Thu May 07, 2015 11:05 am    Post subject: Reply with quote Back to top

Never Mind. After I restart PC it works.
 
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