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kipccs dreaming of medical school
Joined: 27 Dec 2012 Posts: 5 Location: United States |
Posted: Fri May 01, 2015 10:56 am Post subject: KIP 3000 won't print or copy |
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Hi all,
We have a KIP 3000 suddenly stop print or copy. There is no error on the screen at all. When I try to make a copy it will scan but nothing come out. Print from PC went through without error but nothing show in the job queue. What can I check?
TIA |
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jezebel09 resident
Joined: 12 Jun 2013 Posts: 209
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Posted: Fri May 01, 2015 1:57 pm Post subject: |
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Seems like the underlying program on the KIP called Unattend is not running.
If you know how to close the touchscreen software, you should be able to see another application running (Unattend). If it is not, then you should just be able to reboot the printer (turn off for several minutes and turn back on) and then see what happens.
Could be something bad (bad file sent to the printer) mucking up the process.
If you look at the touch screen, there is a button that reads 'Queue', is there any roll information or anything showing on this screen? _________________ **************************************
Ockham's razor - usually is the best answer....
************************************** |
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kipccs dreaming of medical school
Joined: 27 Dec 2012 Posts: 5 Location: United States |
Posted: Thu May 07, 2015 10:55 am Post subject: |
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Unattend was not running. I cleared History and Request folder and be able to copy, print from Request but not from windows driver. No error from the PC when print using windows driver. Just nothing show in Job Info screen. Is there anything else I can check?
Thanks. |
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kipccs dreaming of medical school
Joined: 27 Dec 2012 Posts: 5 Location: United States |
Posted: Thu May 07, 2015 11:05 am Post subject: |
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Never Mind. After I restart PC it works. |
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