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jjprinter
dreaming of medical school
Joined: 03 Jan 2015
Posts: 8
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 Posted: Sun Jan 04, 2015 1:41 pm Post subject: kip 7170 rollfeed error |
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| I have a customer with a 7170 that gives rollfeed error 0 3059 and sometimes doesn't recognize what paper is loaded. When I go into service mode and try to initialize service software, I get a comm 4 error and cannot continue to sensor diagnostics. I cannot find anything in the service manual about the 0 n3059 error. Anyone? |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Mon Jan 05, 2015 11:43 am Post subject: |
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| When you go to Service Software, if you get a com error, click on the "Serial Port Setting", then click on "Auto Detection". It should show a Com# opening success!, Communication success!" When you see that, click on the "Set" button to the right. Then go "Back" and then "Log in". |
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jjprinter
dreaming of medical school
Joined: 03 Jan 2015
Posts: 8
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| Posted: Wed Jan 07, 2015 11:38 am Post subject: |
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Thanks for the info. The procedure worked and I was able to get into the service mode. However the rollfeed error went away by itself and I still have no info on what the cause may have been. Maybe an intermittent connection which may come back, so I'd still be interested in a possible solution.
Also, when in service mode I got a developer error E70. When I took off the covers to access the developer and reseat toner and connectors, I noticed the 2 screws that secure the developer to the chassis were missing and the developer unit was shoved in about 1/8 farther into the machine than the screws would allow. I replaced the screws and reassembled the machine and the developer error went away but now prints come out blank! Not sure why the error went away as I found nothing really wrong with the developer itself, but when I removed the screws and pushed the developer back into the machine it started printing ok!
I'm guessing there is an adjustment needed to engage the developer properly. |
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slyman
doctor
Joined: 23 Apr 2008
Posts: 467
Location: Sherbrooke,Quebec
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| Posted: Wed Jan 07, 2015 2:25 pm Post subject: |
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I think you never start up a new machine...in the setup, we have to throw those 2 screws to let dev unit go back and forth by the dev unit pressure motor.
For you E70, just clean all bias contact and put back some new conductive grease. Start with that and us know if the code appear again |
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jjprinter
dreaming of medical school
Joined: 03 Jan 2015
Posts: 8
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| Posted: Wed Jan 07, 2015 7:34 pm Post subject: |
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Correct, I have never "started up" a new machine like this one. I know there are shims that can be installed to provide correct spacing, but are you saying to just leave the dev unit "floating" without the screws?
also if the E 70 error returns I will try the grease.
Thanks for the info. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Jan 08, 2015 2:16 pm Post subject: |
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| Yes, you have to remove and toss those shipping screws that hold the dev. unit. It is supposed to "float" back and forth as needed. |
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jjprinter
dreaming of medical school
Joined: 03 Jan 2015
Posts: 8
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| Posted: Thu Jan 08, 2015 2:42 pm Post subject: |
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| OK thanks. I was able to look at the installation instructions in the service manual and sure enough, it says to remove the screws. |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Fri Jan 09, 2015 1:19 am Post subject: |
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The developer unit is supposed to move towards and away from the drum depending on what the machine is doing.
If the machine is printing as you found it needs to be pushed/cammed closer to the drum.
When the machine is turned off or in sleep mode it cams back from the drum. The developer roller is rubber and if left up against the drum over long periods of time it is possible to get a flat spot on the roller.
The whining noise you here when the machine is first started up or when it goes to sleep is the moter doing this. |
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jezebel09
resident
Joined: 12 Jun 2013
Posts: 209
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| Posted: Fri Jan 09, 2015 2:41 am Post subject: |
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Is it possible to move this to the 7170 section of the site so other can find the information?
I am not sure why this was file under general when there is a section for the 7170....
_________________
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Ockham's razor - usually is the best answer....
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