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jjprinter
dreaming of medical school
Joined: 03 Jan 2015
Posts: 8
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 Posted: Sun Jan 04, 2015 1:49 pm Post subject: 7170 rollfeed error |
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| I have a customer with a 7170 that gives rollfeed error 0 3059 and sometimes doesn't recognize what paper is loaded. When I go into service mode and try to initialize service software, I get a comm 4 error and cannot continue to sensor diagnostics. I cannot find anything in the service manual about the 0 n3059 error. Anyone? |
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slyman
doctor
Joined: 23 Apr 2008
Posts: 467
Location: Sherbrooke,Quebec
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| Posted: Mon Jan 05, 2015 10:13 am Post subject: |
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| Those 7100-7170's got some paperfeed-exit problem sensor. I don't know about the error but first try to replace the sensor in the deck where the paper goes...just before the cutter. |
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Augiedoggy
resident
Joined: 21 Sep 2011
Posts: 168
Location: buffalo NY
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| Posted: Mon Jan 05, 2015 2:42 pm Post subject: |
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Are you changing and testing the com port when entering diagnostics? I dont remember the exact procedure without being in front of the machine but its not straightforward as you would think I remember getting the same com port error until I figured it out...
and I agree there are sensor issues with some machines... Ive been told the power quality can effect these random jam codes as well.. |
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jjprinter
dreaming of medical school
Joined: 03 Jan 2015
Posts: 8
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| Posted: Wed Jan 07, 2015 11:46 am Post subject: |
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Thanks for the info.
This procedure worked and I was able to get into the service mode. When you go to Service Software, if you get a com error, click on the "Serial Port Setting", then click on "Auto Detection". It should show a Com# opening success!, Communication success!" When you see that, click on the "Set" button to the right. Then go "Back" and then "Log in".
However the rollfeed error went away by itself and I still have no info on what the cause may have been. I did check the sensor in the drawer and it seemed ok. Maybe an intermittent connection which may come back, so I'd still be interested in a possible solution.
Also, when in service mode I got a developer error E70. When I took off the covers to access the developer and reseat toner and connectors, I noticed the 2 screws that secure the developer to the chassis were missing and the developer unit was shoved in about 1/8 farther into the machine than the screws would allow. I replaced the screws and reassembled the machine and the developer error went away but now prints come out blank! Not sure why the error went away as I found nothing really wrong with the developer itself, but when I removed the screws and pushed the developer back into the machine it started printing ok!
I'm guessing there is an adjustment needed to engage the developer properly. |
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Augiedoggy
resident
Joined: 21 Sep 2011
Posts: 168
Location: buffalo NY
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| Posted: Thu Jan 08, 2015 10:05 am Post subject: |
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| jjprinter wrote: |
Thanks for the info.
This procedure worked and I was able to get into the service mode. When you go to Service Software, if you get a com error, click on the "Serial Port Setting", then click on "Auto Detection". It should show a Com# opening success!, Communication success!" When you see that, click on the "Set" button to the right. Then go "Back" and then "Log in".
However the rollfeed error went away by itself and I still have no info on what the cause may have been. I did check the sensor in the drawer and it seemed ok. Maybe an intermittent connection which may come back, so I'd still be interested in a possible solution.
Also, when in service mode I got a developer error E70. When I took off the covers to access the developer and reseat toner and connectors, I noticed the 2 screws that secure the developer to the chassis were missing and the developer unit was shoved in about 1/8 farther into the machine than the screws would allow. I replaced the screws and reassembled the machine and the developer error went away but now prints come out blank! Not sure why the error went away as I found nothing really wrong with the developer itself, but when I removed the screws and pushed the developer back into the machine it started printing ok!
I'm guessing there is an adjustment needed to engage the developer properly. |
Im guessing you are not trained to service these machines because I believe you are talking about the shipping screw holes... the developer housing moves and does not get "screwed down" to the machine anywhere....The housing is supposed to be pushed into position before every use and then its backed off to prevent flat spots on the developer roller I believe as well as other things.
the roll feed errors could be caused by one or more of a few sensors involved... usually its the one with the rubberband encoder wheel which senses and counts length of the media as it exits the drawer |
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John.H
medical school freshman
Joined: 23 Oct 2014
Posts: 12
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| Posted: Mon Jun 01, 2015 4:58 pm Post subject: Which sensor? |
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I added a picture from the service manual to illustrate which sensor is the probable source of the error. Sensor no. 11 which is the sensor responsible for detecting roll #1.
I have had one machine with a faulty sensor and it started working again after replacing this sensor. Two other 7170's did not stop getting the "load paper error" untill the software was updated on them...
Is there anybody else who has any other problems with any sensors in this area of the machine? Or errors relating to paper load or feed that is software related?
Best regards
John[/img] |
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arlen
resident
Joined: 30 Nov 2009
Posts: 157
Location: Salt Lake City, Utah
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| Posted: Mon Jun 01, 2015 7:34 pm Post subject: |
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Just today I had to replace the registration sensor on a machine. It was throwing a J1004 code. and the roll decks would completely rewind the paper.
5 weeks ago i had to replace the horseshoe sensor in the pre fuser transport.
I'm beginning to wonder if there is a problem that is causing the sensors to work intermittently. |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Mon Jun 01, 2015 8:54 pm Post subject: |
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| See the KIP TB regarding this. |
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PPCPete
resident
Joined: 20 Feb 2005
Posts: 196
Location: Wisconsin
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| Posted: Tue Jun 09, 2015 11:40 am Post subject: |
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Tech Bulletin K134-014
And yes there is big problems with these sensors.........there is 8 of them in the machine . part # 9000101266.
very intermittent in nature......if you are having problems just replace the sensor.
PPCPete
_________________
PPCPete |
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Augiedoggy
resident
Joined: 21 Sep 2011
Posts: 168
Location: buffalo NY
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| Posted: Thu Aug 06, 2015 12:35 pm Post subject: |
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| PPCPete wrote: |
Tech Bulletin K134-014
And yes there is big problems with these sensors.........there is 8 of them in the machine . part # 9000101266.
very intermittent in nature......if you are having problems just replace the sensor.
PPCPete |
I have had to replace ALL the sensors in the effected machines with the bad lot of sensors... for a while kip kept shipping me the bad older part number sensors even after they "unoffically" filled me in about it well over a year ago... seems they needed to deplete thier stock of defective units before switching over to the newer ones... NICE!
I was experiencing failures almost every other week sometimes multiple calls a week.
Only by changing all of the sensors at once to the newer part number has my issues with even the same newer part number sensors having reoccuring failures disappeared... so it appears one can somehow effect another wired in the powerchain.
Prior to doing this however I had the same sensor in the same location fail within months of replacing it in some cases 3 times! this also effected my later 7100s , 7700 as well as 7770 which had like 7 sensors fail in a 6 month period from new. |
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