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Offline no Drawers showing up LED panel says ready.

 
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Nathan_Snapper
doctor


Joined: 08 Oct 2008
Posts: 274

 PostPosted: Thu Aug 14, 2014 10:26 am    Post subject: Offline no Drawers showing up LED panel says ready. Reply with quote Back to top

Just seeing if anyone has had this problem where the machine LED panel says its ready. The IPS is on,but says its not connected.

I have done several things to check the connection.
1. Moved the PCI position of the IF card.
2. Did a factory restore
3. Did a CD restore then the problem seemed to go away.

Then i got a email saying it was not communicating again. so i am not sure otherwise replaceing the IPS. Since this is an older 3100.
 
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jezebel09
resident


Joined: 12 Jun 2013
Posts: 209

 PostPosted: Thu Aug 14, 2014 11:49 am    Post subject: Reply with quote Back to top

'Not communicating' doesn't seem like a real error message that would be shown on the touch screen interface.

Is it possible to be more specific as to exactly what you are seeing and experiencing?

Just by reading this, I am thinking this has something to do with networking...
 
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Nathan_Snapper
doctor


Joined: 08 Oct 2008
Posts: 274

 PostPosted: Thu Aug 14, 2014 12:58 pm    Post subject: Reply with quote Back to top

Not "offline" but greyed out printer status button. Thats probably where i confused everyone. Ther rolls don't show up but the Analog sceen shows its ready and has rolls loaded.
 
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CHILLIN
doctor


Joined: 05 Oct 2006
Posts: 950

 PostPosted: Thu Aug 14, 2014 1:30 pm    Post subject: Reply with quote Back to top

If the LED panel is showing the rolls sizes loaded, but the touch screen doesn't show the rolls, I would think that Unattend isn't loading.

When odd problem with the KIPs happen I usually first run a check disk on the C & D drives. Fixes 75% of software issues.
 
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jezebel09
resident


Joined: 12 Jun 2013
Posts: 209

 PostPosted: Thu Aug 14, 2014 1:33 pm    Post subject: Reply with quote Back to top

CHILLIN wrote:
If the LED panel is showing the rolls sizes loaded, but the touch screen doesn't show the rolls, I would think that Unattend isn't loading.

When odd problem with the KIPs happen I usually first run a check disk on the C & D drives. Fixes 75% of software issues.


This is a good place to start and I would also just close the touch screen user interface to see what is going on. From that vantage point, you should be able to see if Unattend is loaded and if there are any errors at all present on the system.
 
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