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pq resident
Joined: 24 Jun 2005 Posts: 231 Location: Northern California |
Posted: Mon Jun 02, 2014 1:05 pm Post subject: Object Reference not set to an instance of an object |
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Customer reports that when submitting files in Request to their 3000, they get a .NET message stating "Object reference not set to an instance of an object."
Anyone seen this? |
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Placebo intern
Joined: 06 Dec 2012 Posts: 139
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Posted: Tue Jun 03, 2014 11:35 am Post subject: |
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That kind of sounds like a profile issue. Try logging into windows with a different account and see if that works. If it does then delete the users profile. |
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jezebel09 resident
Joined: 12 Jun 2013 Posts: 209
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Posted: Tue Jun 03, 2014 12:41 pm Post subject: |
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WHOA!!!! Delete a user's Windows profile? Not a good idea to wreck a users entire setup over a broken piece of software.
This is usually due to a corrupted .ini file or a .set file. I would simply uninstall and remove all aspects of the KIP software on the users computer, reboot and then reinstall the KIP software.
Don't cut your hand off just because you have a splinter in your finger. |
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Placebo intern
Joined: 06 Dec 2012 Posts: 139
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Posted: Tue Jun 03, 2014 1:17 pm Post subject: |
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Deleting profiles really isn't as extreme as you make it sound. As long as you save the important stuff first, ie desktop shortcuts, internet favorites, etc.
I'm only suggesting that if logging in with a different account works. If I'm out of line by suggesting that then I do apologize.
I have never seen that before so I was just offering a suggestion. Jezebel it sounds like you have seen that before so I would certainly go with your advice first. |
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CHILLIN doctor
Joined: 05 Oct 2006 Posts: 950
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Posted: Tue Jun 03, 2014 2:46 pm Post subject: |
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How about just right clicking on the Request icon and run as Admin. And lower the security notifications .
And reboot |
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mark in vegas doctor
Joined: 20 Oct 2010 Posts: 1852 Location: Las Vegas, NV |
Posted: Tue Jun 03, 2014 6:59 pm Post subject: |
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Ah crap, anyone need a spare hand with a splinter??? _________________ Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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jezebel09 resident
Joined: 12 Jun 2013 Posts: 209
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Posted: Tue Jun 03, 2014 7:28 pm Post subject: |
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I just don't get why someone would mess with the OS, security settings, etc. when a single application is having issues.
The OS didn't cause the problem. If it did, then more than likely the rest of the software on the PC would be jacked up as well.
Focus on the offending application and all will be right in the world.
KISS - Keep It Simple Stupid..... |
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Placebo intern
Joined: 06 Dec 2012 Posts: 139
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Posted: Wed Jun 04, 2014 11:20 am Post subject: |
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Profiles get corrupt over time and can affect applications performance without the rest of the OS being, "jacked up". With over 20 years in IT I have deleted tons of profiles to resolve issues with applications.
I'm not trying to be a know it all, I was only offering a suggestion. I get a lot of good information from this site so I like to try and contribute/give back where I can.
Last edited by Placebo on Wed Jun 04, 2014 12:13 pm; edited 1 time in total |
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dlee doctor
Joined: 07 Nov 2006 Posts: 1459 Location: E. Syracuse NY |
Posted: Wed Jun 04, 2014 11:39 am Post subject: |
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I'm sure jezebel09 wasn't calling you stupid. It simply means to go with the simplest ideas first before overthinking something, that's all. K.I.S.S. is an acronym meaning Keep It Simple, Stupid and had been used for ages.
After years working on these printers, it's always a good idea to go with the K.I.S.S. theory first...LOL. |
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jezebel09 resident
Joined: 12 Jun 2013 Posts: 209
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Posted: Wed Jun 04, 2014 12:03 pm Post subject: |
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Yes sorry, wasn't implying anyone was stupid. I have been doing this for a LOT of years and I am always amazed at people who reinstall Windows because the 'e' key isn't working on their keyboards (exaggeration, but still relevant).
Keep it simple! If the computer isn't turning on, don't replace it, check to make sure it is plugged in first..... |
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Placebo intern
Joined: 06 Dec 2012 Posts: 139
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Posted: Wed Jun 04, 2014 12:17 pm Post subject: |
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Thanks for the clarification Jezebel. I'm very familiar with the KISS theory, agree with it and use it all the time. I think I just read into it more than I should have. Must be menstruating or something.
Is that splintered hand still available Mark? |
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mark in vegas doctor
Joined: 20 Oct 2010 Posts: 1852 Location: Las Vegas, NV |
Posted: Wed Jun 04, 2014 1:02 pm Post subject: |
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On sale this week _________________ Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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cjwilt doctor
Joined: 24 Jan 2007 Posts: 1041
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Posted: Thu Jun 05, 2014 10:18 am Post subject: |
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I have a leg for sale too, it has an ingrown toenail. |
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mark in vegas doctor
Joined: 20 Oct 2010 Posts: 1852 Location: Las Vegas, NV |
Posted: Thu Jun 05, 2014 11:02 am Post subject: |
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With or without toe jam? _________________ Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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cjwilt doctor
Joined: 24 Jan 2007 Posts: 1041
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Posted: Thu Jun 05, 2014 11:17 am Post subject: |
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With |
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