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newbe1
doctor
Joined: 20 Aug 2009
Posts: 289
Location: Boise Idaho
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 Posted: Thu May 23, 2013 7:34 pm Post subject: Backgrounding |
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My 2300 is back grounding when you use line/photo mode and it does not matter if copy or scan printer is good.
I did the scan calibration did not help cleaned glass and lamps it is only 5 months old has anyone else experienced this problem thanks. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Fri May 24, 2013 10:48 am Post subject: |
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| If your original drawing is crinkled, folded or anything but a smooth surface, the scanner usually picks up on that because it'll take the air space in between the paper and scanner glass an make it a shadowy background. It can be eliminated or at least lightened, but you will have to play with the quality settings. |
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newbe1
doctor
Joined: 20 Aug 2009
Posts: 289
Location: Boise Idaho
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| Posted: Fri May 24, 2013 6:46 pm Post subject: |
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| I understand about the prints be flat and smooth so what i did was run an internal print and still got background. Called kip yesterday and they finally called me back today ( great customer service) but they said it could be dust on the mirrors or it's the board. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Tue May 28, 2013 9:31 am Post subject: |
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| So, it's the printer, not the scanner. What model printer do you have? |
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newbe1
doctor
Joined: 20 Aug 2009
Posts: 289
Location: Boise Idaho
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| Posted: Fri May 31, 2013 6:30 pm Post subject: |
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| What i should have said was that i ran an internal test print then made a copy of that and still got background , anyways finally got it fixed with the calibration sheet, when the scanner was originally installed and the backup was made it was not given to me and now it is gone so it has been a hassle but at least it is fixed so far thanks dlee for the help. |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Mon Jun 03, 2013 9:44 am Post subject: |
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| Thanks for the update. |
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