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joe
medical school grad
Joined: 06 May 2007
Posts: 65
Location: ohio
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 Posted: Wed Oct 17, 2012 4:16 pm Post subject: GUI is black or blank. |
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I have a kip 3000 that the GUI wont come up, I hit the reset button on the IPS- fans come on, power led lights up but after 4 sec it shuts off and now wont power back up. this kip has the black ips, is the ips bad? is there another way to test the ips to make sure and is this the reason why the GUI wont come on (reseated all connections)? Took top cover off GUI getting 1 green light and 1 amber light. thanks for any help.
joe |
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CHILLIN
doctor
Joined: 05 Oct 2006
Posts: 950
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| Posted: Wed Oct 17, 2012 4:18 pm Post subject: |
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| Try checking the power supply |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Wed Oct 17, 2012 4:42 pm Post subject: |
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What won't power up, the UI or the IPS.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Wed Oct 17, 2012 4:45 pm Post subject: |
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Take a regular computer/scanner/monitor power cable and connect it to the power supply directly to a wall outlet, leave all other cables in. Turn the printer on, then power up the IPS. If it does what you described: turning on for a few seconds then shutting off or not powering up at all, it will most likely be the Power supply OR take out the IPS out of the printer and connect a keyboard, mouse and monitor and it should boot up like any other PC. Then if you have another printer with the same black IPS, you can swap the power supply to confirm it.
I'm sure there is nothing wrong with the GUI. If you really want to test the GUI, you can unplug the VGA cable at the IPS or under the GUI and connect it to a desktop or laptop. Without going into detail, you should see something on the screen of the GUI. IF it were only the GUI and not IPS, you should still be able to send prints to the printer. |
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joe
medical school grad
Joined: 06 May 2007
Posts: 65
Location: ohio
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| Posted: Wed Oct 17, 2012 4:47 pm Post subject: |
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| The IPS wont power up.GUI STATES NO SIGNAL,ANALOG SIGNAL OUT GOING TO SLEEP.Tried to reset the IPS powers up for 4 sec then goes desd now wont power up at all. |
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joe
medical school grad
Joined: 06 May 2007
Posts: 65
Location: ohio
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| Posted: Wed Oct 17, 2012 5:00 pm Post subject: |
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dlee thanks for you help so you want me to plug the power supply directly to the wall correct with all other conections as they are? just to ask a question but what would this do since the kip is already plugged into the wall outlet,just trying to get an understanding here not to affend you ok?
joe |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Wed Oct 17, 2012 5:51 pm Post subject: |
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No problem. By doing this, it would let you know if the printer is sending power to the IPS. When you turn the printer on, it also powers up the IPS. You just want to eliminate the possibility that it could be a bad board/wire or anything between the printer and IPS. If you connect the IPS directly to the wall and it starts up with no issues, then it would be something on the printer side. If it still does not start up when connected to wall, then you know that it is not the printer. You see.  |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Wed Oct 17, 2012 6:30 pm Post subject: |
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<<If you connect the IPS directly to the wall and it starts up with no issues, then it would be something on the printer side>>
I would connect the IPS to an outlet because drywall is a poor conductor of electricity......But that's just me
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Oct 18, 2012 9:45 am Post subject: |
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| OH, yes Mark is correct. I learned that after the 10th time that we do have to plug it into an outlet mounted on the wall, especially after we kept getting billed by our customers for drywall repair. Hmmmm, no wonder I kept replacing power supplies... Just kidding now, don't want to scare Joe. |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Thu Oct 18, 2012 11:08 am Post subject: |
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Even though Joe is in Ohio I'm sure he has figured out that most of what I say is tongue in cheek...... 
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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dlee
doctor
Joined: 07 Nov 2006
Posts: 1459
Location: E. Syracuse NY
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| Posted: Thu Oct 18, 2012 11:15 am Post subject: |
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| Yeah, I think he already knew that drywall is a poor conductor for electricity. |
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tjohnson
doctor
Joined: 23 Aug 2010
Posts: 508
Location: Idaho Falls, Idaho
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| Posted: Thu Oct 18, 2012 2:11 pm Post subject: |
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| I have had the exact same problem and it was the power supply in the IPS. I have also had a bad UPS board that wakes the IPS up go bad and not boot up unless you manually booted the controller, this doesn't sound like the problem you have. You can check the power supply voltages if you know which pins to jumper in the power molex. You can google it to find out, or have a computer company with a power supply checker give it a quick test. Mark and dlee are good sources of knowledge, but typically the want a free beer first before they tell you the truth! |
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joe
medical school grad
Joined: 06 May 2007
Posts: 65
Location: ohio
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| Posted: Thu Oct 18, 2012 2:28 pm Post subject: |
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dlee thanks for the troubleshooting class, it was a bad power supply. replaced power supply and customer up and running!
Thanks again!
joe |
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