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cezwhat
resident
Joined: 24 Aug 2005
Posts: 221
Location: On the Prairie
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 Posted: Tue Mar 13, 2012 4:17 pm Post subject: TDS700 STF SMB |
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| I have a TDS700 that locks up when the customer tries to scan over the network. It prints like lightning fast over the network, but when they go to scan SMB the machine freezes and lags behind on the scan views big time. The PLC also takes about 20 minutes to initialize, unless I unplug from the network than it takes under 2 minutes.... Your Thoughts? |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Tue Mar 13, 2012 4:31 pm Post subject: |
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If this is something new then ask their IT "professional" it any changes were made on the network over the weekend.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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cezwhat
resident
Joined: 24 Aug 2005
Posts: 221
Location: On the Prairie
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| Posted: Tue Mar 13, 2012 4:41 pm Post subject: |
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| this has been on going for almost a year is seems like it's getting worse. I am just procrastinating upgrading the PLC again. and wondering if anyone else has had issues with this as well |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Tue Mar 13, 2012 4:51 pm Post subject: |
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Another consideration, does this customer have multiple locations requiring the printer to reach out over a distance? I have had issues where network traffic would slow file transfers to a crawl. If the server is in another location it may also be bandwidth.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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cezwhat
resident
Joined: 24 Aug 2005
Posts: 221
Location: On the Prairie
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| Posted: Tue Mar 13, 2012 5:25 pm Post subject: |
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| The server is in the next room about 30 feet away. Small builders exchange located all in one 2000 sqft building |
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mark in vegas
doctor
Joined: 20 Oct 2010
Posts: 1852
Location: Las Vegas, NV
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| Posted: Tue Mar 13, 2012 6:19 pm Post subject: |
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Cez-My little pea brain is out of guesses. Last one, if the controller is a Dell I'd pull the cover and inspect the caps on the motherboard.
_________________
Regards,
Mark
RVN 68-69
It's so nice to be insane
No one asks you to explain |
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cezwhat
resident
Joined: 24 Aug 2005
Posts: 221
Location: On the Prairie
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| Posted: Tue Mar 13, 2012 6:25 pm Post subject: |
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| Nope Fujitsu ...... |
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Wrenchturner
intern
Joined: 01 Mar 2005
Posts: 112
Location: Denver,Colorado
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| Posted: Thu Mar 15, 2012 6:39 pm Post subject: |
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Try clearing out the set memory and spooler areas.
Be sure the scan destination folder is cleaned out as well, and make sure that the scan numbering is not beyond the ### designation. You just need to start the numbering at 1 again..... |
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cezwhat
resident
Joined: 24 Aug 2005
Posts: 221
Location: On the Prairie
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| Posted: Thu Mar 15, 2012 11:08 pm Post subject: |
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| I couldn't get the hard drive to pass a check disk test. Replaced the seagate with a Western Digital reinstalled the PLC software and now it's running like a champ. |
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