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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Tue Feb 21, 2012 7:42 pm Post subject: not communicating with canon scanner |
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I have a customer who has a Canon plotter and the Kip3000 side by side, what they are trying to do is when they copy or scan a color document, they want it to print on the Canon plotter.
They previously had an HP plotter but replaced it with the Canon. We can print to both the Canon and Kip from the network, but when they go to do a print of the calibration sheet from the canon nothing happens, and if they try to do a color copy or scan it says the calibration has to be completed first. Has anyone ever run into this problem before?
Any and all help will be most appreciated.
Audie Morigeau |
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dlee doctor
Joined: 07 Nov 2006 Posts: 1459 Location: E. Syracuse NY |
Posted: Wed Feb 22, 2012 3:40 pm Post subject: |
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Depending what version software you have on the KIP3000 and what model the Canon is. When you calibrate the canon, you will see if that Canon is listed in the Canon plotter options. For instance, I had a Canon iPF750/755 but it was not an option in the 6.5 IPS. I updated to 7.2 and the Canons were listed. When I had 6.5 and tried to "trick" the KIP3000 by picking a similar model, it would send the information to the plotter but then quickly quit and only a small blank sheet would be printed. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Wed Feb 22, 2012 4:25 pm Post subject: |
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The canon is an I700, it does show up in the KIP menu when I try to do a print of calibration page, but nothing ever happens when we hit ok to print |
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dlee doctor
Joined: 07 Nov 2006 Posts: 1459 Location: E. Syracuse NY |
Posted: Wed Feb 22, 2012 4:40 pm Post subject: |
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Hmmm not familiar with that model but I guess it doesn't matter as long as it's in the KIP as a current model. Does anything show up on the Canon plotter screen when you submit a job? Sometimes it'll show up as processing and then just disappear? Or does it not show up as if there is absolutely no connection at all? My only other guess would be to confirm that you have the correct IP address of the Canon when inputting it into the KIP3000 and confirm network connection for both machines. Let me know how it goes. Thanks. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Wed Feb 22, 2012 5:29 pm Post subject: |
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Yes I have confirmed canon and kip ip addresses, the 2 plotters sit side by side. It acts as if nothing is happening at all, kip screen acts like job was submitted but nothing prints on the canon. |
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dlee doctor
Joined: 07 Nov 2006 Posts: 1459 Location: E. Syracuse NY |
Posted: Wed Feb 22, 2012 5:43 pm Post subject: |
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I didn't want to leave you hanging but you got me stumped also. There are lots of good guys on here and lets see if anyone else can shine some light on this. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Thu Feb 23, 2012 12:08 pm Post subject: software |
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Are you talking about the software or firmware? The customer said the Kip software is at 1.3.34, he is checking on Canon software. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Thu Feb 23, 2012 12:16 pm Post subject: Not communicating |
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Here is the firmware version, K105SC 2.00 |
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tjohnson doctor
Joined: 23 Aug 2010 Posts: 508 Location: Idaho Falls, Idaho |
Posted: Thu Feb 23, 2012 1:23 pm Post subject: |
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I think the software version we need to know is the unattend version. It will be something like 6.5.485, up to 7.2.348. It is listed on the same screen as the software version you mentioned. I would not be surprised if the machine is running 6.5 or earlier software that it may need to be upgraded to 7.2 to fix your issue. I am not sure about needing the firmware upgraded. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Thu Feb 23, 2012 1:55 pm Post subject: software |
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Ok I did confirm the model of the canon, it is an IPF700, is there a procedure for upgrading the kip software if I need to? I am not formally trained on these products and am learning on the fly. Thanks again. |
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dlee doctor
Joined: 07 Nov 2006 Posts: 1459 Location: E. Syracuse NY |
Posted: Thu Feb 23, 2012 2:36 pm Post subject: |
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OK, an iPF700 is a little different than a I700..LOL. You should be able to walk up to the KIP3000 touchscreen and hit the ? on the lower right corner and midway down the screen you should see Unattend version, it'll be either 6.5., 7.0, 7.1, 7.2. There is also a 3rd numbering like 6.5.486. But still, I'm guessing if it shows the iPF700 as an option, whatever version you do have should be working. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Thu Feb 23, 2012 3:54 pm Post subject: kip |
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I am onsite now, I don't see an unattend anywhere on screen but the kip queue is 6.5.0.188 |
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slyman doctor
Joined: 23 Apr 2008 Posts: 467 Location: Sherbrooke,Quebec |
Posted: Thu Feb 23, 2012 4:14 pm Post subject: |
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Oh for sure I recommand to upgrade to 7.2.X software. But to do so, you have to ghost the IPS with an original Kip CD.
There is also a file that "update" the plotter machine but I cannot send it cause it's more than 125mb. And the web site where I found that file does not work anymore.
Sorry about it. I'll try to find something for you anyway. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Thu Feb 23, 2012 5:25 pm Post subject: kip cd |
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Can you send me the link to where you got the kip tech cd, I cannot find it anywhere, that is problem I am having now, maybe you can send me the procedure for doing the upgrade, I am kinda lost here, I do have the scanner utility, but it won't run without the k105sc driver, and it says that has to be loaded off the cd. I am appreciating all the help. |
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audiej58 medical school freshman
Joined: 21 Feb 2012 Posts: 12 Location: Phoenix, Arizona |
Posted: Thu Feb 23, 2012 5:45 pm Post subject: email |
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sorry, I didn't give you my email, it is [email protected]
Thanks again Audie |
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